About this role
Oversees and enforces health and safety protocols within the housekeeping and laundry departments, ensuring compliance with industry regulations and Hard Rock?s standards.
· *Financial & Resource Management:*
*Position: Housekeeping Supervisor*
*Reports To: Executive Housekeeper*
*Job Summary:*
The Housekeeping Supervisor is responsible for managing and actively participating in all aspects of housekeeping and laundry operations, ensuring that guest rooms, public areas, back-of-house spaces, and laundry services meet Hard Rock?s exceptional standards of cleanliness, presentation, and service. This role is critical to creating an inviting atmosphere that reflects Hard Rock?s luxury experience, combining hands-on work with team leadership and operational oversight. The Housekeeping Supervisor also oversees health & safety practices within housekeeping, conducts monthly inventories, manages purchasing, and leads onboarding and training for all associates to deliver consistent, exceptional service.
*Hours of Work:*
This is a full-time position, with hours aligned to meet business needs and hotel occupancy.
*Housekeeping Supervisor ? Job Description*
*Essential Duties & Responsibilities:*
· *Operational Excellence & Cleanliness Standards:*
* Manages and participates in all housekeeping and laundry operations, ensuring that guest rooms, public areas, service areas, and laundry meet Hard Rock?s standards for cleanliness, functionality, and presentation. * Leads the housekeeping and laundry teams in daily cleaning, linen management, inspection, and deep-cleaning programs, addressing issues proactively to uphold a welcoming and luxurious atmosphere. * Utilizes the Quore system to log, track, and manage guest complaints, resolutions, and housekeeping requests, ensuring timely and effective follow-up to enhance guest satisfaction and operational efficiency. * Conducts inspections of guest rooms, public areas, and back-of-house spaces to verify adherence to cleanliness, maintenance, and presentation standards.
*Administrative Duties:*
* Conducts monthly inventory of linens and all supplies, ensuring accurate record-keeping and maintaining sufficient stock levels to meet operational needs. * Monitors inventory levels for cleaning supplies, linens, and amenities, implementing cost-effective measures and working with vendors to ensure timely delivery and quality products.
· *Guest Service & Luxury Standards:*
* Ensures all guest interactions are handled in a professional, diplomatic, and service-oriented manner that reflects Hard Rock?s luxury standards. * Leads the housekeeping team in delivering exceptional service, responding promptly and courteously to guest requests, and exceeding expectations wherever possible. * Ensures that all housekeeping team members consistently deliver an exceptional level of service in alignment with Hard Rock?s brand standards. * Collaborates with other departments to maintain smooth operations, especially during high-occupancy periods, ensuring guests receive seamless and attentive service.
· *Team Leadership, Onboarding & Development:*
* Provides guidance and mentorship to team members, recognizing achievements and creating a work environment that reflects Hard Rock?s brand values. * Encourages open communication, maintaining an ?open door? policy to address team feedback and concerns professionally.
*Qualifications*
* Minimum 3+ years of experience in housekeeping management. Experience in a luxury or upscale environment is definitely an asset. * Proven ability to deliver high levels of service within an upscale or luxury setting, with professional and diplomatic communication skills for interacting with guests and team members. * Strong organizational, time management, and leadership skills with the ability to handle multiple priorities in a fast-paced environment. * Demonstrated experience managing health & safety standards within a housekeeping or hospitality setting, including trainin