About this role
*Job Overview*
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our Physiotherapy clinic. The ideal candidate will be the first point of contact for patients and play a key role in ensuring smooth clinic operations. Experience with *Jane App* is considered a strong asset.
*Key Responsibilities*
* Greet patients warmly and provide excellent customer service in person and over the phone * Schedule, confirm, and manage patient appointments * Register new patients and update patient records * Process payments, direct billing, and insurance claims * Manage clinic emails, phone inquiries, and appointment reminders * Maintain a clean, organized, and professional front desk area * Coordinate communication between patients and clinical staff * Handle cancellations, waitlists, and rebooking efficiently * Ensure patient confidentiality and compliance with clinic policies
*Qualifications & Skills*
* Previous front desk, reception, or administrative experience (healthcare preferred) * *Experience with Jane App is an asset* * Strong communication and interpersonal skills * Excellent organizational and multitasking abilities * Comfortable using computers, scheduling software, and payment systems * Professional, punctual, and detail-oriented * Ability to work independently and as part of a team
This position is ideal for candidates who are detail-oriented, professional, and eager to contribute positively to our team.
Pay: $15.00-$16.00 per hour
Benefits: * Casual dress * Flexible schedule * On-site parking
Work Location: In person