About this role
Job Description Job DescriptionThe Automotive Customer Service Admin plays a crucial role in supporting vehicle maintenance and repair services by managing customer interactions and ensuring smooth administrative operations. Working within a cross-functional team and reporting to the Customer Service Manager, this role emphasizes efficient communication, accurate data handling, and timely resolution of customer issues while offering opportunities for cross-training in technical automotive roles. Responsibilities
• Provide timely customer support related to vehicle maintenance and repair services • Perform accurate data entry to maintain customer and service records • Resolve customer complaints efficiently to ensure satisfaction • Schedule appointments and coordinate service activities • Manage documentation related to service orders and customer interactions • Facilitate communication between customers and technical teams • Coordinate with cross-functional team members to optimize service delivery Required Qualifications
• High school diploma or equivalent • Proficiency in Microsoft Office Suite • Strong communication skills • Effective time management • Problem-solving ability • Accurate data entry skills • Attention to detail • Ability to multitask efficiently Preferred Qualifications
• Minimum 3 years of experience in customer service