About this role
Requisition ID: 43221 Job DescriptionIn every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About the role.The Sr. Director – Infrastructure AI & Automated Operations is a critical global leadership role responsible for driving McCain's 2030 digital transformation through an AI-first, automation-first infrastructure strategy. Reporting to the VP, Infrastructure Engineering & Operations, this role leads the modernization of global IT infrastructure across data centers, cloud, networking, end-user services, and enterprise platforms.This leader will embed DevOps, Site Reliability Engineering (SRE), observability, and GenAI/Agentic AI into IT operations to deliver resilient, scalable, and future-ready infrastructure supporting McCain's global manufacturing plants and offices. The role also oversees vendor ecosystems, drives innovation, and ensures operational excellence across all infrastructure services. What you'll be doing.Lead global infrastructure transformation aligned with McCain's 2030 strategy and digital roadmapDrive AI-first and automation-first operations using GenAI, Agentic AI, and AIOps technologiesOversee infrastructure services including cloud platforms, data centers, networking, edge infrastructure, and end-user servicesEnable deployment of AI infrastructure, including scalable platforms such as Kubernetes and Terraform, while ensuring secure operationsEmbed DevSecOps and SRE practices to improve reliability, automation, and performanceModernize IT Service Management (ServiceNow) with AI-driven workflows and self-service capabilitiesPartner with vendors to drive innovation across GenAI, observability, and automation ecosystemsLead global 24/7 operations ensuring high availability, resilience, and performance of mission-critical systemsDrive cloud migration strategies supporting SAP and enterprise platform transformationsEstablish KPIs, SLAs, and operational metrics (e.g., MTTR, uptime, cost optimization)Lead, develop, and inspire global teams, fostering a culture of accountability, innovation, and continuous improvement What you'll need to be successful.Bachelor's or Master's degree in Computer Science, Information Systems, or related field15+ years of IT infrastructure leadership experience, including 5+ years in global senior leadership rolesProven expertise in cloud infrastructure (Azure, AWS, GCP), hybrid environments, and data center operationsStrong experience with DevOps, SRE, automation, and full-stack observability platformsDemonstrated leadership in AI/GenAI, AIOps, Agentic AI, and enterprise automation solutionsExperience deploying and managing AI infrastructure, including LLMs/SLMs and prompt engineeringBackground supporting large-scale global operations in manufacturing or CPG environments preferredExpertise in ServiceNow ITSM and AI-driven service management transformationStrong vendor management, negotiation, and governance experienceKnowledge of cybersecurity, IAM, and zero-trust architecture principlesExperience with infrastructure tools such as Terraform, Zscaler, Cisco, and Cloudflare, along with observability platforms like Grafana or New RelicProven ability to drive digital transformation, deliver measurable outcomes, and lead high-performing global teams About the team.This role is part of McCain's Global Infrastructure, Engineering & Operations organization. The Sr. Director leads a team of 5–10 direct reports and oversees a broader ecosystem of 100–150 indirect and vendor resources. The team operates globally, supporting 24/7 infrastructure and applications across McCain's manufacturing plants, offices, and digital platforms. This leader collaborates closely w