About this role
*Role Summary*
Reporting to the Executive Director, the Healthcare Services Manager enhances the dignity and quality of life of our clients through their responsibility for managing the healthcare services, infection prevention and control (IPAC) services, and providing assistance with the operational and scheduling needs of Good Shepherd Ministries.
Our values of hospitality, quality, respect, spirituality and responsibility are demonstrated through the respectful attention and assessment of the clients? holistic healthcare and safety needs. This is achieved through the professional collaboration with appropriate community and healthcare resources and the accurate maintenance of records.
Through their work, the Healthcare Services Manager contributes to Good Shepherd Ministries? commitment to value each person?s dignity, inherent goodness and potential for growth in a positive and life-affirming manner.
By being respectfully present and hospitable to others, the Healthcare Services Manager models the Mission, Vision and Values within the Healthcare Services Department and Good Shepherd Ministries.
*Duties and Responsibilities*
- To provide service in a dignified, respectful, and hospitable manner that reflects the charism of St. John of God, the Mission, Vision and Values of Good Shepherd Ministries and which integrates non-discrimination/anti-oppression/anti-racism frameworks.
- To assume operational and managerial responsibility for program service delivery as needed.
- As part of the Management Team, exercise confidentiality discretion and sound judgement in all management affairs.
- To respond to medical emergencies for clients, co-workers, and volunteers; and summon appropriate assistance.
- To schedule and provide appropriate medical attention as required by clients; and arranging appropriate assistance and accompaniment for clients to medical appointment as required.
- To manage and supervise appropriate client care plan and follow-up with other healthcare/personal care providers as required.
- To lead the development and implementation of IPAC protocols at Good Shepherd Ministries; and to maintain protocols to evolving standards and best practices.
- To develop, maintain, implement, and promote IPAC training and education for co-workers, volunteers and develop IPAC education sessions for clients.
- To conduct clients? health care and risk assessments.
- To identify department purchasing needs for annual budget planning.
- To conduct ongoing Risk/Hazard analysis and provide appropriate leadership to eliminate or minimize risk in the workplace and assist with all accident/injury investigations in consultation with the JHSC.
- To oversee COVID and other infectious disease testing as required by Public Health, and to lead and manage infectious diseases during a declared outbreak.
- To promote, organize and oversee the annual and/or one-off onsite immunization events as recommended by Public Health for co-workers, clients and volunteers.
- To carry out regular checks and documentation to ensure that IPAC protocols are effectively and efficiently maintained by all co-workers, volunteers and clients alike.
- To carry out regular checks and documentation to ensure that all co-workers and volunteers are properly trained in the correct use, donning and doffing and disposal of Personal Protection Equipment.
- Consistently presents the Good Shepherd Centres and its services in a positive manner and adheres to customer service guidelines and procedures as established by the Good Shepherd.
- To ensure that all new hires meet the required immunization and IPAC protocols and policies.
- To liaise with the City of Toronto SSHA department, Toronto Public Health, ICHA, Ministry of Health/Ontario Health, Joint Health and Safety Committee and Ministry of Labour pertaining on issues related to Infection Protection and Control.
- To co-ordinate immediate remediation of any IPAC related deficiencies identified by SSHA