About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Main Tasks/Responsibilities*</b></H2> </div><div><p>We are looking for a <strong>Field Service Engineer</strong> who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.</p> <p>As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (South). You will be responsible of ensuring and maximizing the customer satisfaction with Sysmex product lines.</p> <p> </p> <p>🚀 <strong>What will you do?</strong></p> <ul> <li>Ensure <strong>exceptional customer support</strong> for all Sysmex products and solutions in your assigned geographical area.</li> <li>Attend customer visits to perform <strong>corrective interventions</strong>, ensuring the <strong>reliable performance</strong> of our installed base.</li> <li>Execute <strong>installations</strong>, manage <strong>warranty services</strong>, and carry out <strong>preventive and corrective maintenance</strong>.</li> <li>Report back on <strong>field quality issues</strong>, contributing to continuous improvement and product reliability.</li> <li>Monitor and maintain the <strong>performance and accuracy</strong> of installations, detecting and solving system errors efficiently.</li> <li>Keep physicians and lab personnel informed about proper system operation, ensuring <strong>high-quality diagnostics</strong>.</li> <li>Deliver <strong>basic technical training</strong> to users post-installation, enabling smooth onboarding and confident usage.</li> <li>Provide on-site support to <strong>Sales and Marketing teams</strong> during congresses, workshops and product demonstrations.</li> <li>Collaborate with Sales to <strong>maximize customer satisfaction and optimize commercial results</strong> in your territory.</li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you need to be successful</b></H2> </div><div><p> </p> <ul> <li>Bachelor’s/Master’s Degree in Engineering or Biosciences</li> <li>Advanced Certificate in electronics and/or equivalent industry experience</li> <li>Native level of Portuguese and fluent in English</li> <li>Technical electronic equipment background, between 3-5 years of experience managing technical teams (IVD industry)</li> <li>Knowledge as a user of PC tools and software applications</li> <li>Capable of working independently and to work under stressful situations</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Driving Business Value and Execution</div><div>Applying Technical Mastery</div><div>Building Communication and Collaboration</div><div>Navigating Diverse and International Environments</div><div>Showing Engagement and Motivation</div></div></div></div>