About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">National Logistics Supervisor</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Helios Towers is a leading independent telecommunications infrastructure company, having established one of the most extensive tower portfolios across Africa. It builds, owns and operates telecom passive infrastructure, providing services to mobile network operators. Helios Towers currently operates in 8 markets across Africa and Oman in the Middle East.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Overview</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">As an <strong>National Logistics Supervisor</strong>, you will play a critical role in ensuring the efficient movement of telecom infrastructure materials, equipment, and supplies across the Democratic Republic of Congo. Working closely with internal teams, transport partners, and project stakeholders, you will coordinate end-to-end National Logistics operations (Dispatch - Transport - Receipt at Destination) to support network rollout, maintenance, and operational activities.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Operating in one of Africa's most challenging logistics environments, you will ensure materials are delivered safely, on time, and in full compliance with company procedures, while proactively managing transport risks, route constraints, customs requirements, and operational disruptions. Your contribution will directly support project delivery, operational continuity, and cost-efficient logistics execution.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Role Responsibilities</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">As National Logistics Supervisor, you will be responsible for:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Planning</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> and coordinating the transportation of telecom infrastructure materials, equipment, spare parts, and site supplies from warehouses, ports, suppliers, and logistics hubs to project sites across the DRC. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Selecting</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> the most appropriate transport solutions—including trucks, low-bed trailers, boats, and alternative transport methods—based on cargo requirements, site accessibility, and operational priorities. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Monitoring</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> shipment movements from dispatch to delivery, maintaining regular communication with transporters, warehouse teams, contractors, clearing agents, and project teams to ensure timely execution. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Assessing</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> transport routes by evaluating road conditions, weather impacts, bridge limitations, security risks, and accessibility constraints while identifying contingency solutions to minimise delivery disruptions. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Coordinating</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> telecom project deliveries in line with rollout schedules, maintenance activities, and emergency operational requirements, ensuring materials arrive at site when required. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Verifying</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> that all dispatched materials match approved bills of quantities, packing lists, delivery notes, and asset transfer documentation while ensuring proof of delivery is accurately completed and returned. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Ensuring</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> compliance with customs procedures, transport regulations, company policies, and client requirements by maintaining complete and accurate logistics documentation for every shipment. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Coordinating</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> warehouse dispatch activities by validating picking, packing, labelling, loading plans, vehicle capacity, weight distribution, and the safe handling of high-value telecom equipment. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Supervising</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> transport providers and logistics contractors by monitoring service quality, delivery performance, safety compliance, and adherence to agreed timelines while resolving delivery issues and recommending continuous improvements. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Controlling</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> inland logistics costs by evaluating transport quotations, monitoring operational expenses, identifying cost-saving opportunities, and reducing unnecessary costs arising from delays, idle resources, or documentation errors. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Protecting</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> company assets by promoting safe transport practices, ensuring compliance with health, safety, and security requirements, and supporting investigations into damaged, lost, or stolen materials. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Preparing</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif"> logistics reports, shipment trackers, transporter performance reviews, and operational dashboards while communicating risks, delays, and corrective actions to management and project stakeholders. </span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Requirements for the Role</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">To succeed in the role, you will be/will have:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Diploma or Bachelor's degree in Logistics, Supply Chain Management, Transport Management, Business Administration, Engineering, or a related discipline. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Minimum of 3–5 years' experience in inland logistics, transport coordination, warehouse dispatch, or project logistics. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Experience within telecom, infrastructure, construction, mining, energy, or engineering sectors will be highly advantageous. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Good knowledge of DRC transport corridors, provincial routes, customs procedures, and the operational challenges associated with inland logistics. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Experience coordinating transporters, clearing agents, subcontractors, warehouses, and field teams. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Strong understanding of transport planning, dispatch operations, inventory movement, and project logistics coordination. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Experience working within fast-paced, operationally demanding environments where priorities frequently change. </span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Desired Skills</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Strong planning and organisational skills. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Excellent route planning and problem-solving capability. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">High attention to detail and documentation accuracy. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Strong coordination and stakeholder management skills. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Commercial awareness with good negotiation capability. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Ability to work effectively under pressure and manage multiple priorities. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Good analytical and reporting skills. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Digital proficiency with Microsoft Excel and logistics tracking tools. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Knowledge of ERP, inventory, or asset management systems would be advantageous. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Fluency in French is essential; English is an advantage. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Knowledge of Lingala, Swahili, Kikongo, or Tshiluba would be beneficial. </span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Key Deliverables</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Efficient transport plans supporting telecom rollout and operational activities. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">On-time delivery of telecom infrastructure materials to project sites. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Complete and accurate dispatch, customs, and proof-of-delivery documentation. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Optimised transport routes with proactive mitigation plans for operational risks. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Reliable shipment tracking reports and logistics performance dashboards. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Effective transporter performance monitoring and service improvement actions. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Accurate logistics cost tracking and cost optimisation recommendations. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Safe and compliant transport of company assets across the DRC. </span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">KPIs</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">On-time In Full delivery rate to project sites. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Number of delayed shipments and root causes identified and resolutions. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Transport cost per route and per project. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Number of logistics incidents, including damage, loss, theft, and incorrect deliveries. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Proof of delivery collection rate. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Accuracy and completeness of dispatch and transport documentation. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Transporter performance against agreed service levels. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Reduction in idle truck time, demurrage, and emergency transport costs. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:105%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:105%;font-family:'Century Gothic', sans-serif">Responsiveness to urgent operational and site delivery requirements.</span></li> </ul><p>Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.</p>