About this role
<p style="text-align:justify;line-height:normal;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">About the role</span></strong></p> <p style="text-align:justify;line-height:normal;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">The IT Support Specialist is responsible for delivering and supporting standard IT solutions across one or more Amcor sites, ensuring reliable and efficient IT services for up to 300 managed devices per full-time employee, including PCs, servers, printers, and local network equipment. The role oversees all IT service delivery activities, including user support processes, customer relationship management, IT asset lifecycle management, procurement, configuration, repairs, project support, local budget consultation, license management, security systems, and telephony services. The specialist provides Level 1 and Level 2 support for Amcor’s standard workstation environment, as well as Level 3 support for server and virtualization platforms. In addition, the role is responsible for communicating upcoming IT changes and projects, promoting best practices across sites, delivering end-user training, and ensuring all operational activities comply with global IT standards and security policies.</span></p> <p style="text-align:justify;line-height:normal;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">Key Job Accountabilities</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Group IT Level </span></strong></p> <ul style="margin-top:3.0pt;margin-bottom:1.0 E-4pt"> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction. </span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with </span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Responsible for the quality of the IT services delivery at the sites </span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Project leadership in their sites for all IT infrastructure and support process changes for IT shared services </span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif;color:windowtext">Coverage of critical issues at the sites </span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Security (alignment with IT policies) </span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Documenting (knowledge base, procedures, help guides, etc.)</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Asset Management</span></li> </ul> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif"> </span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Technical Support </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:3.0pt"> <li style="margin:0.0in 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Installing / repairing hardware</span></li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Application/software troubleshooting </span></li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Printer and multi-function device management </span></li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Data backup and restore</span></li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Open Sans', sans-serif">Infrastructure Testing</li> </ul> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif"> </span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Network/Servers Support</span></strong></p> <ul style="margin-top:3.0pt;margin-bottom:1.0 E-4pt"> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Support for setup and configuration of LAN switches and Access Points (wired and wireless)</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Management of the network documentation</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Management of the monitoring tools used to monitor the network equipment and servers</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Maintaining and administering server related activities such as patching, updates etc.</span></li> </ul> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"> </p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><strong><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">End User Support </span></strong></p> <ul style="margin-top:3.0pt;margin-bottom:1.0 E-4pt"> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">User management (onboarding/offboarding, updates)</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Major events support</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Site events support</span></li> <li style="margin:3.0pt 0.0in 1.0 E-4pt 0.0px;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:11.0pt;font-family:'Open Sans', sans-serif">Support end user education</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:#1d2d3e">Qualifications/Requirements</span></strong></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong> </strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Technical education in computer science or equivalent experience/studies </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Bachelor’s degree in computer science is advantageous </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Any Windows/Cisco certifications are a plus </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">ITIL Foundations desirable</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Ability to multitask and handle high volumes in a fast-paced and demanding environment </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Strong interpersonal and communication skills </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Strong Troubleshooting skills </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Fluency in French and English communication (spoken, written); other languages will be considered an advantage </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Project experience is advantageous </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:'Open Sans', sans-serif">Knowledge of server virtualization </li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:11.0pt;font-family:'Open Sans', sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:11.0pt;font-family:'Open Sans', sans-serif">#LI-Onsite</p>