About this role
<p style="font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Job Responsibilities</strong></p> <ul> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Monitor vendor performance and service level agreements (SLAs).</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Maintain outsourcing inventory, documentation, and management reports.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Liaise with stakeholders, vendors, and control functions on outsourcing matters.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Support audits, inspections, and regulatory requests related to outsourcing.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Improve operational efficiency and consistency in expatriate benefits administration</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Contribute to process improvements that enhance efficiency and consistency, reduce rework, and maintain compliance in daily operations while supporting overall service quality.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Ensure smooth and accurate expatriate benefits operations</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Deliver high-quality and consistent expatriate benefits services by effectively managing housing, onboarding/offboarding processes, and reimbursement handling, while maintaining alignment with internal guidelines and enhancing overall service effectiveness</li> </ul> <p style="font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Requirements</strong></p> <ul> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Degree holder in any discipline.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Minimum 5-7 years of banking operations and administrative experience</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Knowledge of outsourcing governance, risk management, or vendor management is preferred.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Good coordination, communication, and stakeholder management skills.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Good understanding of administrative processes with strong attention to detail and accuracy.</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif">Strong organizational and time management skills with the ability to manage multiple tasks and deadlines</li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Aptos, sans-serif">Proficient in Microsoft Office applications</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Aptos, sans-serif">Proficiency in Japanese Language is an advantage</span></li> </ul>