<img src="https://rmkcdn.successfactors.com/5858ab09/aad2b740-339c-42fe-8d5e-e.png" style="width:324.0px;height:84.0px"> Position Title: General Manager (TPA) Position Summary The General Manager (GM) oversees the operations for their station and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operations while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing crewmembers and future leaders. The General Manager Airports oversees all facets of the BlueCity operations including all aspects of safety above and below the wing. This includes ground operations business partners, negotiating and managing all business partner contracts, providing leadership, assisting crewmembers as part of the Operations team, directing and coaching the Supervisor team, and representing JetBlue Airways in the local communities. Essential Responsibilities <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue. Responsible for resolving escalated customer issues</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Administers and maintains the budgets of the stations and develops cost savings ideas </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Participates in airport authority activities and attends regular airport meetings </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Participates in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the crewmembers </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Oversee daily operations, including performance goals, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, which drive efficiencies and ensures company goals are met</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Proactively review team performance and recommend enhanced operating practices and procedures to improve performance </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Take a significant role in the recruitment and development of crewleaders to support their growth and development </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure Operations team readiness for response to significant non-routine operations and emergency events </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Works with Planning Team to obtain optimum crewmember and facilities utilization</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Oversees training and performance records of crewmembers to determine and formulate training designed to increase employee efficiency</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Is accountable to senior management for ensuring the safety and security of ground handling operations</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Other duties as assigned</li> </ul> Minimum Experience and Qualifications <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Six (6) years of leadership experience</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to maintain a poised demeanor while working in a fast-paced environment </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience in engaging all people and all types of personalities and agendas </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to establish credibility and to be decisive</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal Results oriented with the ability to balance other business </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Strong analytical, numerical, and reasoning abilities </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Available for occasional overnight travel (50%)</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be in possession of valid travel documents with the ability to travel in and out of the United States</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Willing to travel and/or work variable hours, including weekends and irregular shifts </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Depending on location, may need to acquire and maintain a United States Customs Clearance </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must pass a ten (10) year background check and pre-employment drug test</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be legally eligible to work in the country in which the position is located</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Authorization to work in the US is required, this position is not eligible for visa sponsorship</li> </ul> Preferred Experience and Qualifications <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Bachelor’s Degree in a relevant field</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">One (1) year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Working knowledge in the day-to-day responsibilities in Airport and Ground Operations</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Seven (7) years of leadership experience with direct responsibility for managing a customer service operation </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent project management skills</li> </ul> Crewmember Expectations <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Regular attendance and punctuality </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Potential need to work flexible hours and be available to respond on short-notice</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to maintain a professional appearance</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li> </ul> Equipment <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Computer and other office equipment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Ground service equipment, hand held radios, scanners, light emitting diode screens and signs, mail and cargo equipment </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Jet bridge</li> </ul> Work Environment <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Office and airport environment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Subject to weather and elevated noise levels</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to travel and/or work flexible shifts, including holidays and weekends </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Shift work and irregular hours due to irregular operations</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Subject to be on call twenty-four (24) hours per day</li> </ul> Physical Effort <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)</li> </ul>

General Manager (Tampa, FL, US, 33607) @ JetBlue Airways Corporation

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