About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p><strong>About GreenBest</strong></p> <p>GreenBest is a dynamic and ambitious manufacturer supplying specialist fertilisers and related products to the amenity turf market, supporting golf courses, football pitches, bowling greens, lawncare professionals and municipal environments across the UK.</p> <p>Our success is built on a combination of technical expertise, product quality and exceptional customer service. We're looking for a proactive and detail-oriented Sales Support Administrator to join our team and play a key role in delivering outstanding support to both customers and our field-based sales team.</p> <p> </p> <p><strong>The Opportunity</strong></p> <p>This is a varied and fast-paced role that sits at the heart of the business. You'll be responsible for sales order administration, customer service and providing day-to-day support to the sales team, ensuring our customers receive an excellent experience from enquiry through to delivery.</p> <p> </p> <p><strong>Key Responsibilities</strong><br>Process customer orders accurately and efficiently<br>Manage order amendments and provide updates to customers and internal teams<br>Handle customer enquiries via phone, email and website enquiries<br>Support customers with product information and resolve issues effectively<br>Process and manage MSDS requests and compliance checks<br>Maintain and administer customer portals<br>Coordinate product sample requests<br>Liaise with transport providers to support timely deliveries<br>Process customer complaints and maintain case files<br>Support SOP administration and internal documentation<br>Assist with price list creation and updates<br>Maintain business dashboards and reporting information<br>Upload and manage data across company systems<br>Produce regular reports, including CBAM and other business reports<br>Provide administrative support to field-based sales colleagues</p> <p> </p> <p><strong>What We're Looking For</strong></p> <p>We're looking for a highly organised individual who enjoys working in a busy environment and takes pride in delivering excellent customer service.</p> <p> </p> <p><strong>Essential Skills & Experience</strong><br>Strong IT skills, including Microsoft Office applications<br>Advanced Excel skills and confidence working with data<br>Excellent customer service and communication skills<br>Strong attention to detail and commitment to accuracy<br>Good numerical and mathematical ability<br>Strong organisational and time management skills<br>Ability to learn new systems and processes quickly<br>Positive approach to problem solving<br>Team-oriented with a willingness to support colleagues across the business</p> <p><br><em>Desirable</em><br>Previous experience in a sales support, customer service or administration role<br>Experience working within a manufacturing, logistics or distribution environment</p> <p><br><strong>Why Join GreenBest?</strong><br>Opportunity to join a respected and growing business<br>Varied role with exposure to multiple areas of the business<br>Supportive and collaborative team environment<br>Chance to work for a market-leading company within the turf and amenity sector<br>Strong potential for the role to become permanent</p> <p>If you're an organised, customer-focused administrator looking for a role where you can make a real impact, we'd love to hear from you. Apply today and become part of the GreenBest team.</p></div></div></div>