<h1 style="text-align:center;margin:0.0in 0.0in 30.0pt;font-size:18.0pt;font-family:'SKF Sans Office Medium';font-weight:normal" align="center">Customer Engagement Representative</h1> Location: Saint Louis, Mo - North Hanley Road Salary Range: $ 50,000.00 to $ 56,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at www.skf.com. Job Description: This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies. The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac. Job Responsibilities: <ul style="margin-bottom:8.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Handle an array of customer-facing activities, including interacting with customers over the phone and email</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Accurately enter and track orders, follow up on shipments and proactively communicate to customer</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Provide pricing and delivery information </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Customer order book management</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Handle and solve customer complaints, while analyzing root cause and propose preventive actions</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Act as a liaison between customers, sales and factory regarding new, current, and future requirements</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Build, maintain and cultivate professional relationships with all customers</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'"> <div> Research disputes and work with accounts receivables </div> </li> </ul> Requirements and Qualifications: <ul style="margin-bottom:8.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Excellent communication, interpersonal and organizational skills</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Strong knowledge in SKF products and systems</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">AS400 or equivalent sales order processing systems experience desired</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:'SKF Sans Office'">Advanced computer and data analytical skills with Microsoft Office Suite</li> </ul> What You’ll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role. Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Customer Engagement Representative (St. Louis, Mo, US) @ AB SKF

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