About this role
<p><strong>Why Oxford Instruments?</strong></p> <p>Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.</p> <p>We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:</p> <ul style="list-style-type:disc"> <li>We start with the customer</li> <li>We succeed by being focused</li> <li>We make and keep our promises</li> <li>We work together as one team</li> <li>We help and trust each other to succeed</li> </ul> <p>Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.</p> <p> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><span style="text-decoration:underline"><strong><span style="font-family:'Oxford Raleway';color:#1f497d;text-decoration:underline">LOCA</span></strong></span><span style="text-decoration:underline"><strong><span style="font-family:'Oxford Raleway';color:#1f497d;text-decoration:underline">TION</span></strong></span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:9.0pt;font-family:'Oxford Raleway';color:#1f497d"><span style="font-size:12.0pt"><strong>REMOTE – North America-based – <span style="font-size:14.0pt">Bay Area, CA</span></strong></span>. <span style="font-size:10.0pt">Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites.</span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:9.0pt;font-family:'Oxford Raleway';color:#1f497d"><span style="font-size:10.0pt"> </span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d"><br><span style="text-decoration:underline"><strong>THE ROLE</strong></span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies.</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d"><br><span style="text-decoration:underline"><strong>KEY RESPONSIBILITIES</strong></span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">System Installation & Commissioning</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations.</span></li> </ul> </li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Preventive & Corrective Maintenance</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration.</span></li> </ul> </li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Customer Engagement & Technical Training</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows.</span></li> </ul> </li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Advanced Troubleshooting</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime.</span></li> </ul> </li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Calibration & System Upgrades</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.</span></li> </ul> </li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d"><br><span style="text-decoration:underline"><strong>REQUIRED QUALIFICATIONS & EXPERIENCE</strong></span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Education & Industry Background</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d"> <strong>3–5 years of field service experience in the microscopy or analytical instrumentation industry.</strong></span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Diagnostics & Technical Tools</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Ability to read and interpret mechanical, electrical, and system integration schematics.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Must be physically agile and comfortable working in confined or awkward spaces.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Capable of independently lifting and handling equipment weighing up to 50 lbs.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d"><br><span style="text-decoration:underline"><strong>PREFERRED SKILLS & ATTRIBUTES</strong></span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Platform & Component Experience</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Work Ethic & Collaboration</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Strong manual dexterity and ability to maintain a clean, organized workspace.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Proactive problem-solving and openness to continuous learning.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Effective communicator with strong listening skills.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Adaptable to evolving technologies and customer needs.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Comfortable working independently or as part of a team.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="text-decoration:underline"><span style="font-size:10.0pt"><strong><span style="font-family:'Oxford Raleway';color:#1f497d;text-decoration:underline">Compensation</span></strong></span></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">In accordance with Massachusetts law, the expected salary for this<strong> full-time, benefited </strong>position is between <strong>$105,000 - $125,000</strong>. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d"><br><strong>WHAT SETS YOU APART: COMMITMENT TO SERVICE EXCELLENCE</strong></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Passion for solving complex technical challenges with precision and care.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Proactive in anticipating customer needs and delivering timely, high-quality solutions.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:10.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Oxford Raleway';color:#1f497d">Builds trust through clear communication and confident issue resolution.</span></li> </ul> <p><span style="font-size:10.0pt"><span style="line-height:115%;font-family:'Oxford Raleway';color:#1f497d">Eager to learn, grow, and collaborate to uphold the highest standards of servi</span><span style="line-height:115%;font-family:'Century Gothic', sans-serif">ce</span></span></p> <p> </p> <p> </p> <p> </p> <p><span style="font-size:8.0pt"><span style="line-height:115%;font-family:'Century Gothic', sans-serif">#LI-NS1</span></span></p>