Why Oxford Instruments? Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows: <ul style="list-style-type:disc"> <li>We start with the customer</li> <li>We succeed by being focused</li> <li>We make and keep our promises</li> <li>We work together as one team</li> <li>We help and trust each other to succeed</li> </ul> Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. LOCATION REMOTE – North America-based – Boston, MA area . Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. THE ROLE Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies. KEY RESPONSIBILITIES System Installation & Commissioning <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations.</li> </ul> </li> </ul> Preventive & Corrective Maintenance <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration.</li> </ul> </li> </ul> Customer Engagement & Technical Training <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows.</li> </ul> </li> </ul> Advanced Troubleshooting <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime.</li> </ul> </li> </ul> Calibration & System Upgrades <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.</li> </ul> </li> </ul> REQUIRED QUALIFICATIONS & EXPERIENCE Education & Industry Background <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif"> 5–8 years of field service experience in the microscopy or analytical instrumentation industry.</li> </ul> Diagnostics & Technical Tools <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Ability to read and interpret mechanical, electrical, and system integration schematics.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Must be physically agile and comfortable working in confined or awkward spaces.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Capable of independently lifting and handling equipment weighing up to 50 lbs.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.</li> </ul> PREFERRED SKILLS & ATTRIBUTES Platform & Component Experience <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.</li> </ul> Work Ethic & Collaboration <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Strong manual dexterity and ability to maintain a clean, organized workspace.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Proactive problem-solving and openness to continuous learning.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Effective communicator with strong listening skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Adaptable to evolving technologies and customer needs.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Comfortable working independently or as part of a team.</li> </ul> Compensation In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $105,000-$125,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law WHAT SETS YOU APART: COMMITMENT TO SERVICE EXCELLENCE <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Passion for solving complex technical challenges with precision and care.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Proactive in anticipating customer needs and delivering timely, high-quality solutions.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Builds trust through clear communication and confident issue resolution.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Century Gothic', sans-serif">Eager to learn, grow, and collaborate to uphold the highest standards of service.</li> </ul> #LI-NS1

Senior Field Service Engineer I (Concord, MA, US) @ Oxford Instruments Plc

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