About this role
Job summary
This role works across all reception duties. Not only will the post holder work as an efficient and effective receptionist but will proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice management, dependent on current and evolving practice workload and staffing levels.
About us
Hampton Medical Centre sits at the very heart of the new township for Peterborough. The Hamptons are a series of villages sitting less than 4 miles from Peterborough City centre, Cambridgeshire. With 6 villages delivered to date and developments ongoing for Hampton Woods and Hampton Beach.
The practice size is around 13,000 patients, working from a dedicated surgery based within Serpentine Green shopping centre. There are 2 GP partners, 5 GPs, various nurse practitioners, pharmacists, social prescribers, care coordinators and administration staff. Hampton Medical Centre is a teaching practice, hosting medical students, FY2 and GP registrars.
Job description Job responsibilities
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols. Maintaining and monitoring the practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming and outgoing mail. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Person Specification
Experience Essential
Excellent communication skills A warm, approachable, and professional manner Ability to work independently and as part of a team Work under pressure and remain calm in challenging situations Organised, flexible and a good team player
Desirable
Experience of working in a general practice will be an advantage but training will be given to a suitable candidate
Qualifications Essential
GCSE award or modern equivalent Excellent customer service skills Excellent timekeeping Diligent working in a fast paced environment
Desirable
Qualification in administration Previous GP reception experience
Employer details Employer name Hampton Medical Centre
Address Unit 6B, Serpentine Green
Shopping Centre, Hampton
Peterborough
PE7 8DR
Employer's website https://hampton-medical-centre.co.uk/ (Opens in a new tab)