About this role
<div> <div><strong>At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.</strong></div> <div> </div> <div> </div> <div><strong>More than a job: a mission</strong></div> </div><div> <div> </div> <div> </div> <div><strong>We’re looking for a Customer Service Team Leader</strong> to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. <strong>You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.</strong></div> <div> </div> <div> </div> <div><strong>Your role, your impact</strong></div> <div> </div> <div>• Lead and develop the Customer Service team, ensuring high performance and customer satisfaction<br>• Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection<br>• Oversee customer inquiries, orders, returns and complaint resolution within your portfolio<br>• Define pricing tactics in collaboration with Operations Managers and Customer Directors<br>• Monitor delivery performance through KPI management, root cause analysis and corrective actions<br>• Drive continuous improvement initiatives in line with the APSYS roadmap<br>• Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams<br>• Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors</div> <div> </div> <div> </div> <div><strong>You’ll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.</strong></div> <div> </div> <div> </div> <div><strong>What you bring</strong></div> <div> </div> <div>• Degree in Engineering, Industrial Studies, Business Administration or a comparable field<br>• High level of English<br>• Experience in people management and team leadership<br>• Experience in Customer Service and/or Supply Chain environments<br>• Knowledge of SAP Sales & Delivery modules<br>• Strong communication and stakeholder management skills</div> <div> </div> <div> </div> <div><strong>How success is measured</strong></div> <div> </div> <div>• Customer satisfaction and responsiveness to inquiries and complaints<br>• Delivery KPI performance and implementation of improvement plans<br>• Team engagement, development and operational efficiency<br>• Quality and timeliness of commercial and customer service processes<br>• Contribution to continuous improvement and business growth opportunities</div> <div> </div> <div> </div> <div><strong>Alstom, a great place to grow</strong></div> <div> </div> <div>• Enjoy stability, challenges and a long-term career free from boring daily routines<br>• Collaborate with transverse teams and helpful colleagues<br>• Contribute to innovative projects<br>• Utilise our cooperative working environment<br>• Steer your career in whatever direction you choose across functions and countries<br>• Benefit from our investment in your development, through award-winning learning<br>• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage</div> <div> </div> <div> </div> </div> <p style="text-align:justify"><span style="display:none"> </span></p><div><strong>Here, progress isn’t always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.</strong></div> <p class="Text"> </p> <p> </p> <p> </p>