About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">As an Air Freight Specialist at Aramex, you will be the primary point of contact for clients regarding air freight inquiries. Your role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities</span></span></span><span style="font-size:11.0pt"><span><span><span style="font-family:'Segoe UI', sans-serif"><span style="color:#0d0d0d">.</span></span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul> <li>Provide comprehensive air freight solutions to clients, addressing their specific requirements and ensuring satisfaction.</li> <li>Cultivate and nurture strong relationships with clients to foster loyalty and retention.</li> <li>Assist clients in resolving any claims, payment issues, or pending shipments promptly and efficiently.</li> <li>Oversee the entire lifecycle of air freight shipments, ensuring timely and efficient execution from booking to delivery.</li> <li>Support the sales team by providing accurate quotes and actively following up on business opportunities.</li> <li>Collaborate with internal stakeholders to coordinate air freight logistics effectively.</li> <li>Negotiate competitive rates with carriers, agents, and offices to secure the best pricing for clients.</li> <li>Exceed overall freight targets for assigned customers through proactive management and strategic initiatives.</li> <li>Report any operational failures to line management and keep clients informed of any delays or issues.</li> <li>Monitor profit and loss (P&L) metrics and efficiently handle job invoicing.</li> <li>Manage air freight inquiries, prepare quotations, and coordinate with local and international clients.</li> <li>Drive continuous improvement in on-time delivery performance for serviced trade lanes.</li> <li>Ensure accurate adoption of CargoWise and maintain integrity in milestone status updates.</li> <li>Cultivate and manage relationships with customers at the station level to enhance negotiating power and secure competitive rates.</li> <li>Collaborate with the regional pricing desk for requests for quotations (RFQs), projects, and tenders as required.<br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul> <li style="margin-left:24.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Bachelor’s degree in business administration or a related field.</span></span></span></li> <li style="margin-left:24.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">3-4 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes, airlines, and air freight solutions.</span></span></span></li> <li style="margin-left:24.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Proven experience in customer service and managing key business clients, as well as negotiating rates with the airlines.</span></span></span></li> <li style="margin-left:24.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Familiarity with CargoWise is preferred.</span></span></span></li> <li style="margin-left:24.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.</span></span></span></li> <li style="margin-left:24.0px"><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">Excellent written communication skills, particularly in crafting professional emails</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Collaborate & break silos</div><div>Execution & Accountability</div><div>External focus</div><div>Growth mindset</div><div>Inclusion</div><div>Innovation</div><div>Setting a clear direction</div><div>Simplification</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Customer Focus</div><div>Problem Solving</div><div>Communication Skills</div><div>Team Collaboration</div><div>Negotiation Skills</div><div>Attention To Details</div><div>Time Management</div><div>Analytical Thinking</div><div>Adaptability</div></div></div></div>