About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">The Freight Operation Manager will provide customer management teams with best solution that can increase the product revenues and profit at the same time enhance freight product operations service, efficiency and reduce direct and indirect cost. As a Freight Operation manager at Aramex, you will be the primary point of contact for clients regarding freight inquiries. the role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities</span></span></span><span style="font-size:11.0pt"><span><span><span style="font-family:'Segoe UI', sans-serif"><span style="color:#0d0d0d">.</span></span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul> <li>Cultivate and nurture strong relationships with clients to foster loyalty and retention.</li> <li>Negotiate competitive rates with carriers, agents, and offices to secure the best and lowest pricing for clients.</li> <li>Exceed overall freight targets for assigned customers through proactive management and strategic initiatives.</li> <li>Provide the Station Manager and the CMT with effective market data. This may include information about the competition, upcoming projects, product statistics and product profitability reports, etc. </li> <li>Conduct training for CMTs and other department new hires when needed to improve the products awareness within country and ensure they CMT are selling the product effectively.</li> <li>Identify employees with high potential and propose career development plan.</li> <li>Facilitate the communication between the CMTs and Operations teams. </li> <li>Help the CMT resolve any operational related problem </li> <li>Share the updated sales and pricing list with CMTs and ensure CMTs are abiding with the list </li> <li>Assist the CMTs and operations with shipments that need special shipping requirements </li> <li>Help the CMT resolve any operational related problem </li> <li>Report the status of the product to the country manager on monthly basis </li> <li>Visit customers with CMTs on regular basis and offer solutions for their special projects </li> <li>Participate in product exhibitions where his potential customers visiting or participating </li> <li>Approve Amendment Request Notice (ARNs) </li> <li>Provide CMTs with Rates for tenders </li> <li>Support the CMTs in customizing customers offers when needed </li> <li>Communicate to the teams/ customers new campaigns </li> <li>Share the special discounts rates with CMTs </li> <li>Adhere to company HSSE, compliance and sustainability corporate policies and standards <br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Bachelor’s degree in supply chain management, Logistics, Business Administration, International Business, or a related field is often preferred.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">3-5 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Proven experience in customer service and managing key business clients.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Familiarity with CargoWise is preferred.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">Excellent written communication skills.</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Setting a clear direction</div><div>Simplification</div><div>Collaborate & break silos</div><div>Execution & Accountability</div><div>Growth mindset</div><div>Innovation</div><div>Inclusion</div><div>External focus</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Interpersonal Skills</div><div>Team Collaboration</div><div>Adaptability</div><div>Resilience</div><div>Problem Solving</div><div>Leadership Skills</div><div>Time Management</div><div>Decision Making</div><div>Negotiation Skills</div><div>Coaching</div><div>Problem Solving And Critical Thinking</div></div></div></div>