About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Apply by</b>: </span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#2980b9"><b>We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:</b></span></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">1. To see what life at Capitec is all about and complete a short assessment, please <a href="https://talentcentral.eu.shl.com/player/link/01567683b48a40db872c19bb2f07ba9e"><u><b>click here!</b></u></a></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">2. Once you have completed the above finalize your application by clicking apply below.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Purpose Statement</b></H2> </div><div><div> <ul style="list-style-type:disc"> <li> <p><span><span>To provide comprehensive</span><span> </span><span>product </span><span>s</span><span>upport to </span><span>Capitec Bank </span><span>Business Support </span><span>Center</span><span> </span><span>(BSC) </span><span>and various external service providers</span><span>, promptly addressing and resolving </span><span>advanced and complex </span><span>technical</span><span> and product</span><span> queries while adhering to service level agreements.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Conduct thorough root cause analysis to identify and resolve</span><span> complex</span><span> technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>M</span><span>entor</span><span> </span><span>junior team members</span><span> and</span><span> </span><span>new incumbents</span><span>, sharing insights and best practices to strengthen the overall team's technical capabilities.</span></span><span> </span></p> </li> </ul> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div><p>Min:</p> <ul> <li>2 - 3 Years proven experience in providing technical support to departments dealing with client queries</li> <li>Ideally have understanding and working experience of SQL to look up and correlate databases</li> <li>Escalation processing, Isolation and Problem solving</li> <li>Report writing</li> <li>Provides feedback daily to junior and senior management levels<br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications (Minimum)</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Grade 12 National Certificate / Vocational </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications (Ideal or Preferred)</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Certification in SQL Programming </li><li>A relevant tertiary qualification in Information Technology </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge</b></H2> </div><div><p><br> Min:</p> <p><br> Must have working knowledge of:</p> <ul> <li>IT systems development processes</li> <li>Formal report writing</li> <li>Trend Analysis</li> <li>S-track</li> </ul> <p><br> Ideal Working knowledge of:</p> <ul> <li>Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices)</li> <li>Previous experience working with ELK stack and Kibana, Jira</li> <li>SQL, proven experience (basic)</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Communications Skills </li><li>Interpersonal & Relationship management Skills </li><li>Analytical Skills </li><li>Problem solving skills </li><li>Attention to Detail </li><li>SQL Skills </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Conditions of Employment</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Clear criminal and credit record </li><li>Contactable via own mobile phone </li></ul></div></div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><em>Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.</em></span></span></p>