POSITION SNAPSHOT Job Title: Order To Cash Lead Company: Nestlé Business Solutions Location: Cairo, Egypt Main Purpose of Job: Lead the end-to-end Order-to-Cash (O2C) operations and services delivered by NBS across in-scope markets, ensuring high-quality service delivery in line with SLAs, robust business controls, and adherence to Global Standard Processes. Drive strategic initiatives that improve Nestlé’s working capital, enhance operational excellence, and promote end-to-end standardization. Lead, develop, and empower a team of supervisors while fostering a culture of continuous improvement, service quality, and stakeholder satisfaction. KEY RESPONSIBILITIES: Driving Excellence in the following areas managed in NBS Centers for O2C E2E: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Customer Solutions</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Sales Support</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Demand Capture</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Billing</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Payment Application</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Credit Analysis</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Claims Management</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Collections</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Reference Data </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Operations Management / Change Management</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Participate in building and communicating the functional OMP / key priorities.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Leads a team of supervisors, SPOC and PO in establishing and accomplishing objectives as aligned with the company and functional priorities.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure full alignment, understanding and execution of the team of people strategies within the functions / teams / processes in scope (Nestle & I, LDv, People plans, talent management strategy, other global people priorities and initiatives)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Act as a change agent in communicating and aligning key organizational changes that will impact the department.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Contribute to the stabilization of the operations following a transition.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Oversees performance and execution of O2C processes and anticipates/plans for potential issues and escalations.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Manage the immediate resolution of critical issues and escalations.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Improve the O2C process working closely with the IBS organization / IT/ market(s)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Responsible for ensuring appropriate controls and audits are in place and performed as required.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Oversees internal/external audits, knowledge base updates, year-end process interaction and payroll calendar setting.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure BCP’s for O2C are regularly and successfully tested, gaps are identified and addressed.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Fully align and work with IBS and other centers to ensure Global Alignment to Standardization.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">As a member of the NBS center leadership team, actively contribute to the development of IBS strategy.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Evaluate the market potential and the need to introduce new services above markets. </li> </ul> Performance Management: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Monitors and evaluates team performance and conducts regular performance and development coaching and discussions. </li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Provide support in the execution of developmental plans for the team members.</li> </ul> Talent Management: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Active participation and contribution in People Day discussions - functional talent calibrations, management calibrations (if relevant) </li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Responsible in building a robust talent and succession pipeline for the teams in scope.</li> </ul> Stakeholder Management: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Actively participate and contribute in governance and expert network meetings, telcos with markets and other NBS communities.</li> </ul> Key Experiences: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Bachelor's Degree in Finance / Accounting or other related field.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">At least 6-8 years of solid leadership experience within a Shared Services Center environment is required, with a demonstrated ability to successfully lead direct and indirect teams.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Strong stakeholder management experience.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Solid knowledge and experience in Finance / Accounting / Accounts Receivables / Order to Cash activities.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Experience in leading / sponsoring / participating in projects.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Proficient in Microsoft Office Suite particularly MS Excel, MS Word, MS Outlook, MS PowerPoint.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Fluent in English. </li> </ul>

Order To Cash Lead (Cairo, EG) @ nestleHRprdRMK

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