About this role
Job summary
Do you want to be part of the delivery of healthcare services across the Blackdown Hills?
We are looking for front of house receptionist to support our non-clinical and clinical teams caring for our patients across the Hemyock and Churchinford teams. It will involve some dispensary duties such as handing out and reordering prescription items and supporting the dispensary team, particularly at the branch surgery.
Good customer service skills are essential, you need to care about the patients and service we provide to them, support the team to achieve their objectives, have a good attention to detail and a methodical approach to admin.
The initial hourly rate will be dependent on experience.
As a member of the practice team, you have access to the NHS pension scheme for which the employer contributions are 23.7%, the Blue Light card, offering a wide range of exclusive discounts to public sector workers and the vivup Employee Assistance Programme. A full-time post would have 35 days holiday, including bank holidays (pro-rata for part-time employees).
Applications are via the NHS jobs website.
Main duties of the job
To assist the reception/dispensary teams in Hemyock and Churchinford in a front of house role so that a high standard of customer service is delivered to patients who are accessing our service. The role will support the multi-disciplinary team dealing with on the day work but also in working to achieve our overall practice objectives.
About us
The organisational purpose of the Blackdown Practice is to provide high quality clinical and dispensing services to the practice population.
We aim to deliver a service that staff would wish for a family member and that staff and patients would recommend to others.
We need to meet the regulatory requirements within budget to enable the practice to thrive.
We want those working in the practice to enjoy their roles and maintain the correct balance of caring for patients, caring for each other and caring for themselves.
Job description Job responsibilities
The key responsibilities of this role are to:
Process appointment requests and administrative queries received via email, phone, face-to-face and online and either book an appropriate appointment or signpost patients to the correct service.Correctly manage e-mails and tasks received and send appropriate e-mails and tasks.Manage incoming and outgoing post to the site.Scan clinical letters into patient medical record.Prepare consulting rooms prior to each surgery session.Support the efficient and smooth running of daily surgeries, advising patients of any delays and be able to add or amend clinics as necessary.Ensure visits are allocated to a clinician that day.Keep filing up to date.Check that the waiting room and patient toilets are tidy and clean and take remedial action if not, highlighting if more in-depth cleaning is required. Ensure out of date information is removed from notice boards.Check the entrances to the Practice allowing an unobscured view into the building and all necessary posters/notices are displayed.Understand and follow the standard operating procedures for reception processes.Process initial registration requirements for patients new to the Practice or who are temporarily registering that includes the correct registration requirements for dispensing doctors.Understand the basics of providing access to medical records and process initial requests for on-line access.Input data into patients healthcare records as necessary.Photocopy documentation as requested.Site responsibilities:
Understand and follow the standard operating procedures for dispensary processes applicable to the role.Hand out dispensed medicines accurately and ensure patient knows how to order their prescription items the following month.Collect prescription charges accurately and ensure that the exemptions are signed for appropriately, processing payments accurately through the card machine and tills and follow cashing up and end of day financial processes.Monitor and record fridge temperatures and alert a dispenser or nurse to any reading that is out of range.Ensure the safe receipt and custody of NHS prescriptions.Date checks of dispensary and clinical rooms.Ensure the samples are transferred by a member of staff to the main site for collection by the NHS courier.At the end of each session ensure that the building is secure with all windows locked and to ensure that the security alarm is set.Weekly fire alarm and emergency lighting checks.All staff:
Record near misses and significant events according to the practice process.Maintain a tidy, clean and safe working environment at all times.Attend team meetings
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent Have achieved a GSCE (or equivalent) English and Math at Grade C (4) or above
Desirable
Additional related qualification e.g. NVQ2 in health and social care, AMSPAR qualification or evidence of vocational training
Skills Essential
Excellent communication skills (written and oral) Strong IT skills, competent in the use of Office and Outlook Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Ability to work accurately with a high level of attention to detail
Experience Essential
Experience of working with the general public or patients in a role that has involved good customer service
Desirable
Experience reception or administrative duties Experience of working in a healthcare setting Experience of working with EMIS, SystmOne or Vision
Other Requirements Essential
Flexibility to work across the practice site Flexibility to work outside of core office hours if necessary Disclosure Barring Service (DBS) check Evidence of continuing professional development
Personal Qualities Essential
Motivated to support the delivery of a caring and efficient healthcare service Believes excellent customer service skills are important for a business to thrive Understands the importance of managing costs and minimising waste to protect the delivery of the health service Appreciates the value of good teamwork Polite and confident Flexible and cooperative Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Blackdown Practice
Address The Blackdown Practice
Station Road
Hemyock
Cullompton
Devon
EX15 3SF
United Kingdom
Employer's website https://www.theblackdownpractice.co.uk/ (Opens in a new tab)