About this role
Job summary
The role is that of a receptionist working within a busy GP surgery. The practice offer in house training to develop those with less experience of working within a primary care setting. The working hours will be 17.5 hours per week:
Monday 8.00am-12noon
Tuesday 8.00am-12.30pm
Wednesday 2.00pm-6.30pm
Friday 2.00pm - 6.30pm
Main duties of the job
Our first priority is to look after our patients, by assisting them at the reception desk and on the telephone. Other administrative duties are also included in the role
About us
The Old Fletton Surgery is a busy practice with 8 GPs, 5 nurses, 2 HCA's and a team of administrative staff. We are a friendly supportive practice, who is looking for the right person to work with us.
Job description Job responsibilities
Greet patients and visitors to the practice.
Book in patients and visitors in line with practice appointments and visitors procedures.
Respond and/or redirect all patient and visitor requests accordingly.
Ensure computerised appointment system is up-to-date.
Booking, amending and cancelling patient appointments.
Completing E-lite questionnaire for patients over the telephone
Distribution of completed prescriptions/medications
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Obtaining medical records from the records room as and when requested
Chaperoning when requested to do so
Stocking up of consulting rooms
Scanning letters received into patients computerized medical records
Photocopying
Loading/emptying the dishwasher
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
Person Specification
Qualifications Essential
.
Desirable
.
Communication skills Essential
Good interpersonal and communication skills are essential for this post
Desirable
Basic IT skills
Experience Essential
.
Desirable
.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Old Fletton Surgery
Address Rectory Gardens
Peterborough
PE2 8AY
United Kingdom
Employer's website http://www.oldflettonsurgery.nhs.uk/welcome,33615.htm (Opens in a new tab)