About this role
Job summary
An exciting opportunity has arisen for 2 Band 2 Administration Assistant / Receptionist within Community Care Services at Mersey Care NHS Foundation Trust.
This role is a key position, providing a professional, welcoming, and customer-focused administrative support service. You will support clinical teams, and patients as part of the Therapies & Specialists Hub across the Community Division
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments and all other associated tasks.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Person Specification
Qualifications Essential
GCSE or NVQ2 or equivalent experience
Desirable
Customer Service Qualification
Skills Essential
Standard keyboard skills
Knowledge/Experience Essential
IT Literate Proven experience of word processing, spreadsheet, and email software Experience of using patient administrative systems Effective communication and interpersonal skills including telephone skills and face to face communication Experience of general administration office skills - filing, photocopying, faxing, note taking Experience of working to conflicting demands and work effectively within teams Ability to work in a confidential and sensitive manner Ability to plan, prioritise and schedule own work Able to work flexibly in accordance with service needs Experience of handling cash/raising invoices relating to patient charges Good organisational skills Ability to work without supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address VARIOUS/O'HANLON CENTRE/WHISTON HOSPITAL
various
L34 1PJ
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)