About this role
Job summary
An exciting opportunity has arisen for an Admin, Evaluation and Data Support for Trauma-Informed Care, 12-month Trauma-Informed Community Programme Pilot within the St Austell Integrated Neighbourhood Team (INT). This post is for 15 hours per week, flexible working will be considered.
The post holder will provide comprehensive administrative, data management, and evaluation support to the Trauma-Informed Practice programme, focused on patients with high levels of service use.
PLEASE NOTE WE ARE NOT ABLE TO OFFER SPONSORSHIP FOR THIS POST
Main duties of the job
The role will support delivery of a coordinated, trauma-informed approach by ensuring:
Accurate and timely data collection and reporting Effective coordination of meetings, case reviews, and programme activities Monitoring and evaluation of outcomes, including reductions in service demand and improved patient experienceThe post holder will contribute to demonstrating programme impact, including reductions in A&E attendances and hospital admissions, and delivery of return on investment.
The post-holder will help evaluate the pilot and gather the results and recommendations learned from the pilot at the end of the 12 months.
The successful candidate will help strengthen relationships between services and communities, improve access to support, and promote a more compassionate and psychologically trauma-informed culture across local systems.
About us
St Austell Healthcare is a forward-thinking and collaborative organisation working within an Integrated Neighbourhood Team model.
We are committed to reducing inequalities, strengthening communities, and improving wellbeing through partnership working. This role offers an opportunity to help shape a community-led, trauma-informed approach that supports people facing multiple disadvantages and helps services work more effectively together.
Advantages include:
NHS pension scheme membership6 weeks annual leave plus bank holidays (pro rata)free staff summer and winter eventsfree staff wellbeing supportelectric car and bike salary sacrifice schemes
Job description Job responsibilities
Administrative Support
Provide full administrative support to the Trauma-Informed Care Lead and MDTCoordinate and support monthly MDT case review meetings and case conferencesPrepare agendas, take minutes, and manage action trackersArrange clinics, meetings, and appointmentsMaintain accurate records and filing systems (electronic and paper-based)Act as a point of contact for people with high levels of service use, their carers, and partner organisations, ensuring clear communication, signposting, and trauma-informed coordinationEnsure administrative processes reflect trauma-informed principles, including sensitivity in communication and awareness of patient triggersData Management
Maintain and update databases and tracking systems for people with high levels of service useEnsure data accuracy, completeness, and qualityInput, extract, and manage data from clinical and non-clinical systemsSupport data linkage across services where appropriateCollect and monitor activity data including admissions, contacts, outcomes, and patient-level metricsReporting & Evaluation
Produce routine performance reports (monthly/quarterly) for internal and external stakeholdersSupport monitoring of key performance indicators, including:
A&E attendancesHospital admissionsService utilisationEngagement with programme interventionsContribute to evaluation of programme outcomes and benefitsAssist with ROI and SROI reporting processesPrepare data summaries, dashboards, and presentationsProduce reports relating to people with high levels of service use for MDT partners, ICS colleagues, and voluntary-sector organisationsMDT & Programme Coordination
Act as a key point of contact for programme administrationSupport coordination of case reviews and care planning activity for people with high levels of service useLiaise with MDT partners (GPs, community teams, mental health, VCSE)Support information sharing in line with governance requirementsIdentify gaps or delays in workflows and escalate appropriatelyCoordinate referrals, updates, and feedback loops with voluntary-sector partners delivering interventions
Person Specification
Qualifications Essential
Educated to GCSE level (or equivalent), including English and Maths; Relevant administrative or IT qualification (or equivalent experience)
Desirable
Training in data analysis, reporting, or NHS system
Personal Attributes Essential
Compassionate and approachable; Non-judgemental and inclusive; Resilient, flexible and adaptable; Comfortable working independently and collaboratively
Experience Essential
Experience in an administrative role; Experience of data entry, data management, or reporting; Experience using Microsoft Office (especially Excel) ; Understanding of confidentiality and data protection (GDPR); Awareness of data quality and accuracy requirement.
Desirable
Experience working in NHS, primary care, or social care; Experience supporting MDTs or projects; Experience in evaluation, audit, or performance monitoring; Knowledge of NHS systems and datasets; Awareness of HIU cohorts or complex patient pathways; Understanding of trauma-informed approaches
Skills Essential
Strong organisational and time management skills; Excellent attention to detail; Good communication skills (written and verbal); Ability to work independently and as part of a team; Competent in data handling and reporting.
Desirable
Ability to produce dashboards or data visualisations; Analytical skills to interpret trends and outcomes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Austell Healthcare
Address 1 Wheal Northey
St Austell
Cornwall
PL25 3EF
United Kingdom
Employer's website https://www.staustellhealthcare.co.uk/ (Opens in a new tab)