About this role
Job summary
Royal Cornwall Hospitals Charity supports exceptional patient care across the Royal Cornwall Hospitals NHS Trust by funding projects, equipment and initiatives beyond standard NHS provision. As a Fundraising Assistant, you will be a valued member of our small, friendly team, providing essential administrative and supporter-care support across all areas of charity activity.
This varied and rewarding role is ideal for someone organised, personable and enthusiastic about helping others. As the first point of contact for enquiries, you will often be the first friendly voice our supporters hear, ensuring every donor, fundraiser and colleague receives a warm, professional and timely response.
Key responsibilities include maintaining accurate donor records, supporting the administration of charitable income, preparing fundraising resources, assisting at events and helping colleagues deliver high-quality fundraising activity across the Trust and wider community. You will also help strengthen donor stewardship, ensuring supporters feel valued and appreciated.
The role requires excellent attention to detail, strong communication skills and the ability to manage a busy and changing workload. You'll work closely with colleagues, Trust staff, volunteers and the public, contributing to the smooth running of the office and the continued growth of Royal Cornwall Hospitals Charity.
Main duties of the job
The Fundraising Assistant supports the smooth and welcoming operation of the Fundraising Office. Based at the Royal Cornwall Hospital, the role requires working agreed hours across 4-5 days to maintain consistent cover for enquiries and supporter needs.
Supporter CareAct as a warm, professional first point of contact for supporters, staff and community fundraisers. Provide clear information, resolve queries where possible and signpost when needed. Use strong written and verbal communication to ensure donors feel valued.
Administrative SupportCarry out accurate, timely administrative tasks to support daily office operations. Maintain organised digital and physical records and filing systems. Use IT systems confidently, including databases, spreadsheets, email and social media tools.
Fundraising SupportAssist with fundraising activities by preparing materials, resources and supporter information. Keep equipment and promotional items well stocked.
Teamwork & ApproachWork collaboratively and flexibly with colleagues. Manage workload effectively with strong organisation and attention to detail. Demonstrate a positive, adaptable, "can-do" attitude in a busy charity environment.
Skills & AttributesFriendly, approachable, reliable and well-organised. Detail-focused, confident with technology and motivated by contributing to charitable work that enhances patient care.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description Job responsibilities
Royal Cornwall Hospitals Charity exists to support exceptional patient care across the Royal Cornwall Hospitals NHS Trust by funding enhancements that go beyond NHS provision. The Fundraising Assistant plays a central role in the charitys operations, contributing to supporter care, administrative efficiency and the smooth delivery of fundraising activities.
This role is based within the Fundraising Office at the Royal Cornwall Hospital, ensuring the post holder is accessible to colleagues, supporters and fundraisers and able to provide timely inperson support. To maintain reliable cover for enquiries and to support continuity of donor care, the post holder will work their agreed hours across 45 days per week.
Working as part of a small, friendly team, the Fundraising Assistant will help maintain accurate donor records, support the processing of charitable income and assist with preparations for fundraising events, materials and communications. They will contribute to a welcoming environment for visitors and supporters and play a key role in helping donors feel valued.
The post holder will frequently be the first point of contact for the charity, engaging with supporters via telephone, email, social media and facetoface interactions. They will ensure messages are handled professionally and routed appropriately, supporting effective communication and excellent stewardship.
The role also involves assisting with meeting preparation, supporting administrative aspects of campaigns and activities, and helping ensure that charity processes are well coordinated and compliant with relevant policies and regulations. The post holder will be expected to manage their workload, work to agreed deadlines and adapt to changing priorities within a busy environment. There may be occasional requirements to support activities outside core office hours, with TOIL provided.
This is a varied and rewarding role, providing an opportunity to contribute meaningfully to the impact of charitable funding across the Trust while working within a supportive and collaborative team.
Person Specification
Qualifications Essential
Minimum of 5 GCSEs including Maths and English at Grade A-C
Experience Essential
Previous experience working in an administration role.
Desirable
Experience within a charity environment. Experience of using a donor database e.g. Donorfy.
Practical and intellectual skills Essential
Good Communication skills. Well organised with a good attention to detail. Competent and proficient in using Microsoft Office Packages of software.
Desirable
Basic knowledge of charity regulations. Experience of data entry into a donor database and generating reports.
Disposition Essential
Friendly and courteous. 'Can do' attitude.
Desirable
A willingness to get involved with charity events.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address Royal Cornwall Hospital
Truro
TR1 3LJ
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)