About this role
Job summary
We are seeking an experienced, motivated, and forward-thinking Practice Manager to join our friendly and dedicated GP practice based in Mill Road, Cambridge.
This is an exciting opportunity to lead the day-to-day operations of a well-established practice working across two sites, both of which offer on-site parking.
Working 25 to 28 hours over 5 days (hours to be agreed).
About the Role
As Practice Manager, you will be responsible for the overall operational, financial, and strategic management of the practice. You will work closely with the GP partners, clinical team, and administrative staff to ensure the delivery of high-quality, patient-centred care while maintaining an efficient and supportive working environment.
What We Offer
A welcoming and supportive team environment. The opportunity to make a real difference to patient care and practice development. Competitive salary, dependent on experience. NHS Pension (where eligible). Generous annual leave entitlement. On-site parking at both practice locations. Opportunities for professional development and training.
If you are an enthusiastic leader looking for a rewarding role in a progressive GP practice, we would love to hear from you.
Main duties of the job
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
Key Responsibilities
Provide leadership across both practice sites. Manage and support a multidisciplinary team, promoting a positive and inclusive workplace culture. Oversee finance, budgeting, contracts, and business planning. Ensure compliance with NHS regulations, CQC standards, and employment legislation. Lead quality improvement initiatives and service development. Manage premises, IT systems, and practice resources. Build and maintain strong relationships with patients, staff, the Primary Care Network, and external stakeholders. About You
The successful candidate will:
Have previous management experience within primary care, healthcare, or a similar regulated environment. Demonstrate excellent leadership, organisational, and communication skills. Be financially and commercially aware with experience managing budgets. Be confident driving continuous improvement. Have a proactive, flexible, and collaborative approach
Please read full job description and person specification
About us
You'll become part of a friendly, experienced multidisciplinary team, working alongside:
GP Partners and Salaried GPs Advanced Nurse Practitioners (ANPs) Administration Team PCN Pharmacy Team Care Home Team Social Prescriber Care Coordinator Our practice operates across two well-equipped sites: Mill Road Surgery and Cherry Hinton Branch Surgery, offering a varied and rewarding experience.
Practice Highlights
Patient list size of approximately 9,300 Established GMS practice using SystmOne Accredited Teaching Practice with a commitment to education and development Consistently high QOF achievement On-site parking available at both surgery locations Supportive leadership team focused on staff wellbeing and professional growth What We Offer
We pride ourselves on fostering a positive workplace culture where all staff are valued, supported, and encouraged to develop their skills. If you are looking for a new opportunity within a forward-thinking practice, we would be delighted to hear from you.
Job description Job responsibilities
The Practice Manager is responsible for
Strategic
Drafting the practice plan and mission statement
Financial forecasting, budget setting and monitoring
Point of contact for ICB and PCN (and other external organisations)
Representing the practice at external meetings
Producing business cases and cost benefit analysis on ad hoc basis
Review policy and protocols
Annual patient survey results and distribution
Partnership agreements/disputes
HR and Staffing
To work with the Operations Manager:
recruitment including clinical, advertising, shortlisting, interviewing and offer (following the safe recruitment policy)
staff HR processes, including pre-employment checks, induction, mandatory training, holiday planning and return to work interviews
review the Staff Handbook with the Operations Manager
staff appraisals, clinical and non-clinical
HR risk assessments
Leading on disciplinary and grievance procedures
Meetings
Schedule all business and partner meetings
Take minutes, distribute actions and monitor
To be aware of all other meetings and support the Operations Manager
Quality Indicators
PPA, Personally Administered Items or Personally Administered Drugs and Appliances (PADM) claims
Finance
To work with the Finance Officer:
invoices and remittance advice (checks and confirmation)
contracts for services
end of year submission to the accountants and queries
Compile data for monthly finance meeting
Review partners drawings
To work with the Operations Manager:
Managing petty cash across the two sites
To work with the accountants:
Partners tax returns
NHS Pension Scheme
Estimate of pensionable profits
Health and Safety
Practice lead for health and safety
Risk assessments and testing, safe water, PAT and boiler checks
Monthly health and safety checks and actions
Routine maintenance including cleaners and infection control
Engaging contractors and obtaining quotes (ensuring relevant employment and compliance checks)
Fire and Security
Equipment
Annual calibration of equipment
Ordering of clinical equipment and supplies
Ordering of non-clinical equipment and supplies
CQC
Monitoring and compliance
To create an action plan (RAG rated) with timeline
Complaints and Significant/Learning events
Complaints received at the practice (addressed in accordance with Complaints Policy)
Significant and Learning events when raised
Regular review of complaints and significant/learning events
Submissions
Data Security Toolkit -DSP
National Workforce Reporting Service
K0149 - written complaints annual return
eDec - annual electronic Practice Self-Declaration
PCN reporting
In addition to the primary responsibilities, the Practice Manager may be requested to:
Deputise for the Partners at internal and external meetings
Partake in audit as requested by the audit lead
Personal development
The postholder will be expected to:
Manage their own time effectively, and plan and meet personal and practice targets
Manage their own personal development through reflection and feedback from GP Partners and colleagues
Ensure that personal training needs are identified and met
Other terms
Probationary period
There will be a six-month period of mutual assessment, during which time the period of notice will be one month for both the surgery and the candidate.
Notice period
Once the probationary period has been completed, there will be a three-month period of notice on either side to terminate the employment.
Annual leave and Continued Professional Development
Annual leave entitlement will be six weeks plus statutory public holidays pro rata for part time working. Time off to attend relevant training courses and updates will be approved in advance with the agreement of the partners.
Hours of work
This is a senior salaried role. 25 to 28 hours per week over 5 days a week, (hours and working pattern to be agreed by the partners, prior to starting), although the postholder is expected to work flexibly to fulfil the duties of the role.
Pension scheme
Entrance into the NHS Pension Scheme is automatic unless the postholder selects to opt out of the scheme. This is a contributory scheme by both employee and employer. There is no alternative scheme available, unless you have retired from the NHS Pension Scheme, in which case you can join an alternative provider.
Salary
The salary, depending on skills and experience.
Person Specification
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills Primary Care qualification or equivalent experience
Desirable
Educated to degree level in healthcare or business studies Leadership and/or management qualification or equivalent experience
Experience Essential
Experience of working with the general public Experience of managing and working with accounting procedures, including budget and cash flow forecasting Experience of working in a healthcare setting Experience of managing multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS/primary care general practice experience Relevant health and safety experience
Personal Qualities Essential
Polite and confident Flexible and cooperative Excellent interpersonal skills Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Ability to drive and deliver change effectively
Other Requirements Essential
Flexibility to work outside core office hours Disclosure and Barring Service (DBS) check Maintain confidentiality at all times Full UK driving licence
Skills Essential
Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills ,written, oral and presenting Strong IT skills, generic Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment EMIS/System1 user skills Effective time management, planning and organising skills Ability to network and build relationships Proven problem-solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mill Road Surgery
Address 279-281 Mill Road
Cambridge
Cambridgeshire
CB1 3DG
United Kingdom
Employer's website https://www.millroadsurgery.co.uk (Opens in a new tab)