About this role
Job summary
Salary Dependent upon experience.
Working pattern:
Monday to Friday - hours to be confirmed
We have an exciting opportunity for a Admin/Results/Prescription Clerk to join our team. This is a busy Practice and you will be very involved in patient care, from organising appointments, discussing results, working closely with our clinical triage team, assisting on front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book in to specialist clinics, handling the movement of patient records, processing results, processing prescriptions, diarising call backs, answering the dedicated results phone line & dealing with day to day enquiries for both Results & Prescriptions. However, flexibility is essential as you will also be expected to cover for holidays and sickness. Pay rate is competitive and you will receive 6 weeks holiday plus bank holiday (pro rata). Previous experience in General Practice or another busy Health care environment is essential.
Main duties of the job
Making appointments for patients following results tasks
Communicate with patients about results & prescriptions.
Deal with online services such as Patchs, Emails and GP Billing
Handling queries and requests regarding prescriptions
Lease with the Care home teams & in house pharmacists.
Ensure outstanding queries are dealt with efficiently and in a timely manner.
About us
Northgate Surgery is a large doctors practice in Pontefract with 16380 patients. The practice is dynamic and innovative in the way it is run. We like to work at the forefront of change. We are heavily involved in our Primary Care network and work closely with the other Practices. Northgate surgery is a training practice with a wide variety of different students. Benefits package includes competitive salary, NHS pension and 6 weeks holiday.
Job description Job responsibilities
Prescription Clerk
Complete requests for prescriptions in a timely manner to allow them to be available to the patient within the 48 hour window,Establish constructive working relationships with the pharmacies and patients,Ensure that essential information is passed on to patients as instructed by Doctors,Check dates before issuing prescriptions and alert Doctors to overdue and imminent medication reviews,Enter and maintain computer records of drugs issued to patients,Provide clerical support to the Prescribing Lead for specific prescribing targets,Ensure medication changes are entered accurately and are up to date following consultation with GP or hospital referral,Observe health and safety guidelines at all times &Any other reasonable duties that may be required from time-to-time.
Results Clerk
Ensure telephone enquiries are dealt with in a courteous and timely manner and assist patients who are having problems with their results.Assist patients with results queries on the telephone,Relay accurate information regarding results of clinical tests/investigation to patients,Maintain a computerised record of investigations, tests requested and results received from the hospital,Manage cervical cytology results and Prostate cancer test results.Organise and maintain the diary for Pre diabetes and DMARDS results, ensuring patients are booked in for their investigative tests in a timely manner.Participate in providing holiday/sickness cover for other members of the admin team.Scanning patient notes onto the clinical system,Observe health and safety guidelines at all times &Any other reasonable duties that may be required from time-to-time.
Person Specification
Experience Essential
Experience of working within General Practice or a busy Health care environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NORTHGATE SURGERY
Address Northgate
Pontefract
West Yorkshire
WF8 1NF
United Kingdom
Employer's website https://www.northgatesurgery.org/index.aspx (Opens in a new tab)