About this role
Job summary
The Operations Manager is responsible for the day-to-day operational management of the Practice, ensuring safe, efficient, compliant and patient-focused service delivery. The postholder will lead non-clinical operational teams, oversee service performance, manage premises and facilities, support workforce management and drive continuous improvement across the organisation.
Main duties of the job Working closely with the Practice Manager, Assistant Practice Manager, Reception Lead and clinical leadership team, the Operations Manager will translate strategic objectives into effective operational delivery.
About us
Stafford Medical Group cares for approximately 11,000 patients and is part of Pier Health Group, a progressive super-partnership and Primary Care Network formed in 2019.
Together we provide care for over 103,000 patients across Weston-Super-Mare, Worle and surrounding villages. Ourambition is to create a resilient, sustainable, and high-quality primary care service that improves health outcomes and enhances the working lives of our people.
Job description Job responsibilities
Operational Management
Lead the day-to-day operational running of the Practice.Monitor operational performance, patient access and service delivery.Manage capacity planning and resource allocation.Develop and implement operational procedures and working practices.Lead operational improvement and transformation projects.Coordinate business continuity planning and testing.Produce and analyse operational performance reports.
Leadership and Workforce Management
Line manage the Reception Lead and designated operational staff.Manage day-to-day staffing issues and performance concerns.Monitor sickness absence and attendance.Support recruitment and selection processes.Identify operational training and development needs.Promote a positive, accountable and high-performing culture.
Patient Services and Complaints
Lead operational delivery of patient services.Monitor appointment utilisation and access performance.Investigate operational complaints and prepare responses.Analyse trends and implement service improvements.Support delivery of an excellent patient experience.
Governance, Compliance and Risk
Act as operational lead for Health & Safety.Coordinate risk assessments and incident investigations.Support CQC compliance and regulatory readiness.Monitor operational audits and completion of actions.Ensure operational compliance with Practice policies and procedures.
IT, Premises and Facilities
Lead implementation and optimisation of operational systems.Manage premises maintenance, contractors and facilities services.Oversee operational purchasing within delegated budgets.Support digital innovation and process improvement.Ensure the Practice environment remains safe and fit for purpose.
Communication and Partnership Working
Work collaboratively with clinicians, managers and external stakeholders.Attend and contribute to management meetings.Support effective communication across teams.Represent the Practice professionally when required.
Person Specification
Experience Essential
Proven experience managing teams in a complex operational environment. Strong people management and leadership skills. Experience managing performance, attendance and operational issues. Excellent organisational and prioritisation skills. Ability to analyse data and drive service improvements. Strong communication and interpersonal skills. Ability to make sound decisions and solve problems effectively. Confident use of Microsoft Office and business systems. Ability to remain calm and effective under pressure.
Desirable
Experience within primary care, healthcare or the NHS. Knowledge of CQC requirements and healthcare governance. Experience managing premises, facilities or Health & Safety. Project management or service improvement experience. Understanding of GP contractual and operational requirements.
Personal Attributes Essential
Visible and approachable leader. Professional, resilient and proactive. Able to build credibility and trust. Committed to high standards of patient service. Adaptable and willing to embrace change. Takes ownership and accountability.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stafford Medical Group
Address Stafford Medical Group
Locking Castle Medical Centre
Highlands Lane
Weston-Super-Mare
North Somerset
BS24 7DX
United Kingdom
Employer's website https://www.lockingcastlemedical.co.uk/ (Opens in a new tab)