About this role
Job summary
Why this role?
We are looking for an experienced, compassionate and values-led Ward Manager to help lead our 24/7 hospice inpatient service. This is a brilliant opportunity for someone who wants real autonomy, genuine leadership influence and the chance to see the impact of their work every day.
As a smaller, specialist service, Claire House offers something different. You will be visible, known and able to shape improvements in a way that can feel harder in larger organisations. You will have the space to lead, influence how the service develops and work closely with committed teams who are passionate about getting things right for children, young people and families.
What we can offer you
Real autonomy and leadership influence in a role where your decisions and ideas matter
A smaller, specialist service where you can build strong relationships and see the impact of your work
The opportunity to influence service improvement and future ways of working
A strong values-based organisation with children, young people and families at the centre
A supportive senior leadership team and committed multidisciplinary colleagues
A focus on quality, relationships and meaningful care
The potential for improved work-life balance, including the option to work from home one day a week where service needs allow
Continued access to the NHS superannuation scheme or the option to join the Claire House pension scheme
Main duties of the job
About the role
This is a varied and rewarding leadership role with responsibility for the safe, effective and well-organised running of the hospice ward. You will support day-to-day operational oversight, staffing, rostering, bed management, quality improvement and people management, while helping to create a positive and supportive culture for staff.
The role does require confidence with decision-making, prioritisation and managing competing demands, including HR and operational responsibilities. However, you will be part of a supportive leadership structure and will have the opportunity to develop, influence and make a real difference.About you
A compassionate, confident and inspiring leadership style
Experience in operational management, people management and leading teams
Strong organisational skills, with the ability to prioritise and remain calm under pressure
Experience or understanding of complex care, palliative care or children and young peoples services
A proactive, solution-focused approach to service improvement
The confidence to work autonomously while also building strong partnerships across teams
If you are ready for a leadership role where you can be visible, valued and help shape how care is delivered, we would love to hear from you.
Claire Houses recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.
About us
If you are ready for a leadership role where you can be visible, valued and help shape how care is delivered, we would love to hear from you.
Claire Houses recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.
If this sounds like the role for you, please read the job description and person specification.
We are also planning an informal look around / meet and greet opportunity on Wednesday 29 July for anyone who would like to find out more before applying.
Job description Job responsibilities
Main Purpose of Job
To take the lead role and responsibility for the operational delivery of safe and effective in-house care within the hospice, ensuring children, young people and families receive high-quality, evidence-based care.
The post holder will have a shared role with the Hospice Inpatient Clinical Lead to lead, manage and develop the in-house care team acting as a positive role model to foster and embed a motivating and positive culture in line with the organisational values.
2:Position of the role in Claire House
The post holder reports to and is accountable to the Planned Care Services Manager
Leadership and line management as required for the service
Member of the wider clinical leadership team
The post holder will work collaboratively with the Planned Care Services Manager, Hospice In-Patient Clinical Lead, Head of Hospice Care, Quality & Governance, People Services Team, Practice Education Team and Hospice Lead Nurses to ensure the delivery of a safe, effective and high-quality service to all children and families
3:Scope of Job
A professional role model, leading and coordinating the in-house care team. Providing safe, high-quality care to all children, young people and their families
Take continuing responsibility and accountability for the 24-hour management and organisation of the in-house care delivery. This involves managing a wide range of complex and sometimes conflicting priorities
Support the Governance Team in fulfilling the requirements of the Care Quality Commission (CQC), enabling children, young people and their relatives to receive safe, effective and high-quality care. This role will support with the Well Led & Responsive requirements
Leadership & operational collaboration and coordination with the Specialist Palliative Care Team and Butterfly Suite Coordinators to facilitate end of life and neonatal care
Investigation and management of clinical incidents and complaints
Recruitment and retention of a skilled hospice care team
To oversee Duty Manager On-Call rota for the Hospice
Lead operational responsibility for bed management, including planned and unplanned bookings
Lead operational responsibility for dependency, safe staffing and safe skill mix
Support the Management Team with the Care Database patient management system
4.Dimensions and Limits of Authority
The post holder will have responsibility and accountability for the day to day operational management of hospice care and services and reports to the Planned Care Services Manager
The post holder will take line management and mentorship responsibilities as required by the service.Appropriate advice should be sought from the Manager or HR Advisor
Contribute to strategic service development in partnership with the clinical leadership team
To work autonomously ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code of conduct.
Person Specification
Qualifications Essential
Registered practitioner with current NMC registration and relevant healthcare experience Educated to degree level or equivalent experience Management/leadership qualification or equivalent demonstrable experience
Desirable
Advanced communication skills training Appraisal Training Risk assessor/ reviewer Clinical supervisor
Skills & Abilities Essential
Able to lead, support, motivate and develop individuals and teams using a coaching approach Effective advanced interpersonal and communication skills Excellent organisational skills, with ability to prioritise, delegate and manage competing demands High level of personal responsibility, accountability and resilience Able to problem-solve and make sound decisions in a busy operational environment Able to work collaboratively and contribute at a senior level to operational and service development
Desirable
Experience of training and development Presentation skills Ability to build effective internal and external relationships
Personal Qualities Essential
Professional, compassionate and values-led approach Approachable, fair and consistent leadership style Positive, flexible and solutionfocused Able to work autonomously and use own initiative
Experience Essential
Significant experience of managing and leading a team Experience of service development and recruitment Significant experience of managing and coordinating care delivery, staffing and operational priorities Knowledge and understanding of clinical governance Knowledge of the requirements of the CQC and other regulatory requirements Ability to develop SOPs and contribute to policies, procedures and service improvement
Desirable
Experience of clinical audit Experience in palliative and end of life care Understanding of specific needs of children/ young people with life limiting/ threatening conditions
Special Circumstances/Additional Requirements Essential
Excellent IT skills, including use of spreadsheets, dashboards and electronic systems Able to work flexibly to meet service needs
Desirable
Car driver with ability to travel between sites as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Claire House
Address Clatterbridge Road
Bebington
Wirral
Merseyside
CH63 4JD
United Kingdom
Employer's website https://www.clairehouse.org.uk (Opens in a new tab)