About this role
Job summary
Are you an experienced administrator seeking a role in mental health?
A part time vacancy has arisen for 19.5 hours per week (Fixed Term for 1 Year) to provide administration support to the teams within the Child & Adolescent Mental Health Service based at Temple House, Keynsham.
This important role involves typing letters and reports to referrers and clients, and keeping records up to date on the patient database. The post holder will work in our busy reception, including answering the phone, and have contact with service users, parent(s)/carer(s) and professionals.
Main duties of the job
To provide an efficient and effective comprehensive administrative support to the team/service. Provide a polite and efficient reception service to patients and visitors. To accurately type and distribute letters and other documents as required. Arrange and provide admin support for meetings including minute/note taking. To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way. To update patient records as required and ensure that the Trust's databases are up to date and all clinical data is entered appropriately. Record and pay patient travel expenses when appropriate according to Trust policies.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Knowledge Essential
Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams
Desirable
Safeguarding knowledge of mental health issues Understanding of Data Protection/Information Governance
Qualifications Essential
Educated to GCSE Level or equivalent, including English and Maths, Grade C or above
Desirable
RSA in typing or similar, or previous experience of general administrative functions
Skills Essential
Good interpersonal skills, face to face and telephone manner Understanding of the need for confidentiality Able to work under limited supervision
Desirable
Ability to produce good quality correspondence and reports
Experience Essential
Experience of working in an office environment, including telephone contact with both clients and professionals Previous experience of working in a reception or client facing role
Desirable
Experience of using healthcare patient record systems e.g. RiO Previous NHS experience Experience of working in healthcare administration or public sector administration
Personal Qualities Essential
Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues Excellent telephone manner and professional approach Able to work effectively within a team environment Customer focused approach and willingness to be flexible
Contractural Requirement Essential
Able to work flexibly across other teams, if required
Desirable
Able to travel independently between sites, if required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford Health NHS Trust
Address BaNES Community CAMHS
Temple House, Temple Court
Keynsham
BS31 1HA
United Kingdom
Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)