About this role
Job summary
We are seeking to appoint an enthusiastic administrator to support Enfield CYP Occupational Health department, which is part of our Enfield Community Service. This is a full time role Monday to Friday 9.00-17.00
Our aim is to provide a high level of customer focused, patient care. You will have day to day responsibility for providing a high-quality service to the team and be able to cover colleagues as and when required. You will be ensuring that all patient referrals and appointments are accurately recorded on our Patient Information system, RIO.
Main duties of the job
The post holder will be booking appointments and interpreters, processing referrals, opening referrals on RIO, scanning and uploading, dealing with queries from patients, GPs and other professionals.
You will be required to use your initiative in all aspects of secretarial and clericalwork to efficiently prioritise work and meet deadlines, as the service requires.Your duties will encompass processing referrals, typing of letters and reports, takingand transcribing minutes at meetings as necessary, telephone liaison as necessarywith external agencies, management of clinicians diaries and making appointmentsat the request of the service. You will assist in the maintenance of records, filing,archiving and photocopying and any duties essential to the comprehensivesecretarial support service you will provide
About us
The North Middlesex University Hospital, Royal Free NHS Foundation Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
In January 2025 we joined the Royal Free group: it is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
The post will be based at Cedar House, St Michael's Primary Care Centre.
We are a friendly admin hub that provides administrative support to a group of Paediatric Therapy & Clinical teams (Speech and Language, Dietetics, Nursing, Physiotherapy and Occupational Therapy)
Job description Job responsibilities
The role is administrative and requires a good ability to organise, attention to detail as well as excellent communication skills. You will liaise regularly with clinicians and other admin staff and the ability to work well under pressure, show initiative and be a team player is essential. In addition, the successful candidate should have good IT skills and previous experience of office or reception duties is essential, preferably within a healthcare setting.
You will be a self-starter, working on own initiative but also able to work well as part of a team.
Some of the tasks involve:
- opening referrals on RIO
- maintaining a spreadsheet of referrals and waiting list
- sending appointments
- dealing with queries from patients, GPs and other professionals
- booking clinic appointments
- liaising with schools
- printing, scanning and uploading
- supervising a junior administrator
- any other office job that is required
Person Specification
Education and qualifications Essential
NVQ3 or equivalent or relevant practical experience
Experience Essential
Managing busy workload and conflicting priorities Handling confidential and sensitive information in accordance with the Data Protection Act
Personal qualities Essential
Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Reliability with good time keeping. Actively develops themselves and supports others to do the same.
Desirable
Ability to work flexibly.
Skills and abilities Essential
Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook Good knowledge and proficiency of Trust systems to include RiO Ability to organise own workload to ensure that internal and external targets are met and which may involve extracting information from various systems and takes initiative to query conflicting information or to clarify as appropriate
Desirable
Knowledge of Pecos and eRostering
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Cedar House, St Michael's Primary Care
Gater Drive
Enfield
EN2 0JB
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)