About this role
Job summary
Are you thinking you want a new start and a fresh challenge? How would you like to have a role with variety which uses your people and administration skills to the full? This is a hybrid role so your time will be divided working in reception and administration.
An exciting opportunity has arisen at our established and busy GP practice for enthusiastic people to join our friendly team, on a permanent contract.
We are a Systm One practice. Recent or current experience as a GP receptionist or administrator, is highly desirable.
We reserve the right to close applications at an earlier date than specified.
Main duties of the job
The main responsibilities of the post-holder will be to assist and direct patients in accessing the appropriate service or healthcare in a courteous, efficient, and effective way.
About us
Hatfield Health Centre consists of 5 GP Partners, 2 Salaried GPs, 1 Physician Associate, 1 Clinical Pharmacists, plus support from:
Practice nurses
Healthcare Assistants
Pharmacist Technicians
Physiotherapists
Community Mental Health Nurse
Management Team
Secretaries, Administrators and Receptionists
We are based in a modern, purpose built surgery with other health care organisations, including a pharmacy, set in a semi- rural town location. There is parking on site and local bus services.
Job description Job responsibilities
Main Duties / Key Tasks:
Ensure an effective and efficient reception/adminsistration service is provided to patients and any other visitors to the practice.
Provide care navigation/signposting of patients to relevant services and health care professionals.
Receive and make telephone calls as required.
Liaise with other clinical staff including district nurses, health visitors, etc.
To work in accordance with practice protocols.
Deal with all general enquiries, explain procedures and make new and follow up appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.
Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.
Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.
Administrative tasks e.g- processing prescriptions, registering and deducting patients; processing medical forms, referrals to other health and social care service providers.
Person Specification
Qualifications Desirable
GCSE grade A to C in English and Maths or equivalent
Experience Essential
Good IT knowledge and skills. Current or recent experience of working in a patient facing role, e.g health/ social care or pharmacy Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals. Friendly, approachable, flexible manner. Excellent attention to detail. Willingness to learn new processes and systems Thrives in a fast paced working environment Responsive and strong work ethic
Desirable
Current or recent experience of working as a receptionist or administrator in General Practice, NHS, Social Care or similar environment preferred. Experience of using Systm One clinical software Highly responsive and able to adapt to what is required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hatfield Health Centre
Address Hatfield Health Centre
Ash Hill Road
Hatfield, Doncaster
DN7 6JH
United Kingdom
Employer's website https://www.hatfieldhealthcentre.co.uk/ (Opens in a new tab)