About this role
Job summary We are looking for a Receptionist/Administrator to join our friendly and supportive team. The Practice Old Hill are looking for a Receptionist/Administrator for 22.50 hours per week.
Main Responsibilities: Key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.
Ideal Candidate: Interested? What you will need to be considered: Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.
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Main duties of the job We are looking for a Receptionist/Administrator to join our friendly and supportive team. The Practice Old Hill are looking for a Receptionist/Administrator for 22.50 hours per week. Main Responsibilities include responding to patient queries and liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services, and maintaining patient records and confidentiality. Key duties also involve emailing, scanning, and coding clinical correspondence, processing prescriptions requests, and utilizing other information systems to support efficient workflow processes. The ideal candidate should have reception or customer care experience, be an excellent communicator both spoken and written, and possess basic PC skills like Word, Excel, and email. Ability to work within processes, procedures, maintain confidentiality, and data security are essential. While previous experience of working in the NHS is welcome, it is not essential.
About us Operose Health is committed to providing exceptional healthcare services through a collaborative and caring approach. We foster a supportive and positive work environment for our employees. Joining our team as a Receptionist/Administrator means being part of a friendly group that values communication, responsiveness, and patient care. Based in Birmingham, at The Practice Old Hill, our mission is to deliver high-quality healthcare while maintaining patient confidentiality and data security integrity. As an organization, we offer career development opportunities, competitive pay rates always above the national wage, and a variety of employee benefits like the NHS Pension scheme, apprenticeship opportunities, and more. We prioritize the well-being of our staff members with benefits such as 27 days of holidays for full-time staff, travel season ticket loans, discount cards, and employee wellness services among others. Our dedication to staff development ensures varied
Job description Job responsibilities
We are looking for a Receptionist/Administrator to join our friendly and supportive team.
The Practice Old Hill are looking for a Receptionist/Administrator for 22.50 hours per week.
Main Responsibilities: Key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: Interested? What you will need to be considered:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: What we can offer you as a Receptionist/Administrator:
Pay rates always above the national wage. 27 days holiday a year as well as bank holidays minimum for full time staff. NHS Pension scheme. Apprenticeship opportunities. Varied opportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.
Person Specification
Qualifications Essential
Reception or customer care experience is essential. Excellent communication skills, both spoken and written. Basic PC skills including Word, Excel, and email. Ability to work within processes and procedures, maintaining confidentiality and data security. Previous experience working in the NHS is welcome but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Birmingham
B64 6JN
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)