About this role
Job summary
Contract
Fixed-term for 12 months
Hours
30 - 37.5 hours per week
Salary
£47,915 - £54,831 full-time equivalent
The Programme Manager will provide day-to-day leadership and coordination for the Urgent Care Coordination programme, a 12-month initiative focused on strengthening urgent care coordination across Bristol, North Somerset and South Gloucestershire (BNSSG).
Working with Clinical Directors, system partners and frontline teams, the postholder will help turn agreed priorities into practical delivery, supporting clearer pathways, improved service coordination and stronger alternatives to hospital admission.
We offer hybrid working, 2 days at Osprey Court, South Bristol, with occasional travel across Bristol, North Somerset and South Gloucestershire (BNSSG)
Please note that we are unable to offer work sponsorship. If you require sponsorship, we kindly request that you dont proceed with your application.
When we are in receipt of a high number of applications, we reserve the right to close the advert early.
Closing date for applications is Thursday 30 July
Interviews held on Wednesday 12 August
Main duties of the job
Lead delivery of the Care Coordination programme, taking forward the outputs from the system-wide discovery work approved by the Urgent and Emergency Care Operational Delivery Group and System Executive Group.
Work closely with Clinical Directors to develop, own and maintain the programme plan, risk register and workstream tracker, ensuring clear oversight of progress, dependencies and risks.
Lead the development of pathway maps and a comprehensive, live service directory across BNSSG providers, ensuring information is detailed, accurate and kept up to date.
Support the re-orientation of urgent care co-ordination options towards the front door, helping to strengthen alternatives to hospital admission.
Support the development of a business case and options appraisal for a future integrated Urgent Care Coordination function.
Develop and maintain the patient and public involvement mechanism, ensuring lived-experience insight is meaningfully embedded throughout the programme.
Produce clear, timely monthly reports for the Programme Board, highlighting progress, risks, issues and key decisions required.
Engage and communicate effectively with system partners, frontline staff and other stakeholders to maintain momentum and progress agreed workstreams.
Co-create and work alongside a multi-agency Advisory Group, ensuring effective reporting into the BNSSG Urgent and Emergency Care Operational Delivery Group.
About us
One Care is the general practice (GP) federation for Bristol, North Somerset, and South Gloucestershire (BNSSG) and the representative body for general practice in our health system. We help our member practices and Primary Care Networks (PCNs) run strong, sustainable businesses by providing practical support, cost-savings and expertise across finance, digital, operations, business intelligence, human resources (HR) and communications.
Alongside our support services, we represent general practice through our membership of the BNSSG Integrated Care Board (ICB) and our GP Collaborative Board (GPCB), which provides a forum for general practice to shape system priorities and influence decisions. Our 15 Clinical Leads provide leadership to support integration between general practice, community and acute services.
We also deliver projects and programmes that support innovation, improve ways of working, or solve challenges faced by general practice and their patients. As a Community Interest Company (CIC), we only take on contracts that benefit general practice and surplus income is reinvested into member services and helps keep our subscription fees as low as possible.
Job description Job responsibilities
Job Purpose
The Programme Manager will provide day-to-day leadership and coordination for the Urgent Care Coordination programme, a 12-month initiative focused on strengthening urgent care coordination across Bristol, North Somerset and South Gloucestershire (BNSSG).
Working with Clinical Directors, system partners and frontline teams, the postholder will help turn agreed priorities into practical delivery, supporting clearer pathways, improved service coordination and stronger alternatives to hospital admission.
Key responsibilities
Overall, lead the enactment of the Care Co work approved by the Urgent and Emergency Care Operational Delivery Group and System Executive Group.
Work closely with the Clinical Directors to own and maintain the programme plan, risk register, and workstream tracker Lead the development of pathway maps and a live, detailed, maintained service directory across BNSSG providers Support the re-orientation of Urgent Care Co-ordination options to the front-door and support alternatives to hospital admissions Support development of a business case and options appraisal for a future integrated Urgent Care Coordination function Develop and maintain the patient and public involvement (PPI) mechanism, ensuring lived-experience input is built into the programme Produce monthly Programme Board reports Communicate with system partners and frontline staff to progress workstreams Co-create and work alongside a multi-agency Advisory Group, reporting to the BNSSG Urgent and Emergency Care Operational Delivery Group
Maintain connection with applicable parallel system transformation programmes, including the BNSSG Intermediate Care Programme
Undertake any other duties that emerge as the programme develops and that are appropriate to the role. Line management responsibility Y/N
N
Responsible to
Director of Planning and Improvement
Budget Holder
Y
PERSON SPECIFICATION
QUALIFICATIONS AND EXPERIENCE
Essential
A recognised project management qualification (e.g., PRINCE2, AgilePM, APM)
Significant experience in managing complex projects from initiation to closure
Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners
Strong track record in risk management, resource planning, and performance monitoring
Experience using project management software and tools
Experience of working within the NHS or a similarly complex health and care environment
Desirable
Experience in budget management and financial reporting
Experience in engaging patients and the public
PERSONAL QUALITIES, SKILLS AND ATTRIBUTES
Ability to identify issues early and develop effective solutions quickly.
Confident in making informed decisions and taking ownership of outcomes.
Able to interpret data and metrics to inform decisions and improve project outcomes.
Ability to work well with others, to promote teamwork, and foster a positive working environment
Ability to articulate and advocate the value of collaborative working
Positive and proactive attitude towards innovation and change
Strong communication and stakeholder management skills
Capable of working autonomously with minimal supervision
Excellent diplomacy and persuasive skills, including an understanding of the motivations and pressures faced by NHS and related staff, patients and their significant others
Ability to present concise and considered information
Resilient, adaptable, and skilled at navigating complex change
Ability to use judgement to solve complex problems
Strong organisational skills and confident in delegating effectively
Demonstrable understanding and commitment to equality, diversity and inclusion
Excellent oral and written communication skills, interpersonal skills, relationship building skills
Ability to provide consistent, proportionate line management (should it be required)
Ability to understand complex NHS agendas and relationships
Ability to coach and challenge others in a supportive and constructive way
Skilled in developing consensus where there are strongly held differing views providing judgement where advice expert opinion differs
Able to work effectively within diverse groups and teams
Person Specification
Qualifications Essential
A recognised project management qualification (e.g., PRINCE2, AgilePM, APM)
Experience Essential
Significant experience in managing complex projects from initiation to closure Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners Strong track record in risk management, resource planning, and performance monitoring Experience using project management software and tools Experience of working within the NHS or a similarly complex health and care environment
Desirable
Experience in budget management and financial reporting Experience in engaging patients and the public
Employer details Employer name One Care (BNSSG) C.I.C.
Address Unit 5 Osprey Court
Hawkfield Business Park
Whitchurch
BS14 0BB
United Kingdom
Employer's website https://onecare.org.uk/ (Opens in a new tab)