About this role
Rockstar is recruiting for the world's leading live entertainment company, comprised of global market leaders in event ticketing, concert promotion, and media & sponsorship. This client is a titan of the industry, promoting tens of thousands of events annually for thousands of artists across more than 40 countries and connecting millions of fans with live entertainment experiences every year.
Who We AreThe client is the world's leading live entertainment company, comprised of global market leaders: a global leader in event ticketing, the largest provider of live entertainment in the world, and a strategic media and sponsorship division. The ticketing leader sells hundreds of millions of tickets annually for thousands of clients worldwide. The concerts division promotes tens of thousands of events annually for nearly 7,000 artists in 40+ countries. These businesses allow the media and sponsorship division to create strategic music marketing programs that connect over 1,200 sponsors with the 145 million fans that attend its events each year.
Who You ArePassionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed.
The Job: Director of Premium Sales & ServiceThe Director of Premium Sales & Service is responsible for the long-term retention and growth of full season, membership, group, and hospitality package members, as well as other revenue-generating programs added to the product portfolio. This position includes the service, support, and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.
What This Role Will DoRelationship Management: Establish, nurture, and maximize positive relationships with existing members and annually renew their full season memberships via all touchpoints—calls, emails, seat visits, and events.Proposals: Design, present, and execute annual proposals to existing premium clients and referrals.Business Development: Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts.Goal Attainment: Meet and exceed specific levels of activity, appointments, and revenue goals while exceeding member expectations.Community Ambassador: Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor's Bureau, Chambers of Commerce, Meeting Planners Associations, and similar organizations.Networking: Work in partnership with the Director of Regional Business Development and Sales Coordinator to cover specific shows to network with current and prospective guests, ensuring the show experience exceeds expectations.CRM Management: Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes.Reporting: Report directly to the Regional Director.
What This Person Will BringEducation: Bachelor's degree in sports/entertainment management, business, or a related field.Experience: 5–10 years of direct business-to-business sales experience, preferably in premium seat sales, sponsorship, media, or sports marketing.Relationship Skills: A proven track record in relationship building and networking with the ability to interact effectively and professionally with all levels of an organization.Execution: Demonstrated experience managing a sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under high pressure.Mindset: Self-starter and entrepreneurial spirit with a hands-on approach toward retention of existing memberships; highly motivated, naturally assertive, and positive.Organizational Skills: Excellent organizational and time-management skills.Software: Prior experience with Archtics and KORE/Salesforce.com is a plus.
Benefits & PerksThe company motto is "Taking Care of Our Own" through 6 pillars of benefits:
Health: Medical, Dental, and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).Yourself: Paid time off policy including holidays, sick time, a day off for your birthday, and free concert tickets.Wealth: 401(k) program with company match and Stock Program Reimbursement.Family: New parent programs & support including caregiver leave, baby bonus, and infertility support.Career: Tuition reimbursement, student loan repayment, and internal growth/development programs & trainings.Others: Volunteer time off and a crowdfunding network.
Compensation: This is a commission-based role with total earnings expected to be $160,000 - $185,000 annually (Base Salary + Commission).