About this role
As a US Screening Lead, you will be responsible for ensuring all US background checks are completed accurately, efficiently, and in full compliance with client expectations as well as pre-set federal and state guidelines. As the first point of review, the ESL assesses and resolves issues raised by specialists, clients, vendors, or other stakeholders, taking ownership of challenges whenever possible and escalating unresolved matters to the Support Lead and/or US VP of Operations & Compliance when necessary.
Company Profile:
Our client is a New Zealand–headquartered technology company specializing in pre-employment screening and hiring automation solutions. Through its Software-as-a-Service (SaaS) platform, it empowers organizations to streamline hiring and make faster, safer, and more efficient decisions.
As part of its continued growth, our client is expanding its operations into the United States and is looking for an experienced US Screening Lead to join their team from the Philippines. This role requires a detail-oriented and proactive professional with strong knowledge of US background screening processes, leadership experience and a collaborative approach to ensuring quality and efficiency.
This is an excellent career opportunity for individuals seeking growth and skill development through collaboration with a highly diverse and dynamic team.
Duties and Responsibilities:
Process and manage high volumes of US background checks, including criminal records, in accordance with established procedures and regulatory complianceDevelop training material and lead others as they come onto the team to complete checksCommunicate professionally with internal team members, candidates and external vendors regarding background check statuses and requirementsMaintain accurate and organized records of screening activitiesOverseeing the day-to-day workflow of the US screening teamServing as a subject matter expert for US screening cases, escalating to Support Lead & VP of US Ops/Compliance when neededOther tasks as requestedRequirements
Minimum of 2 years of experience in US background check leadership settingProficient typing skills (approx. 60 WPM)Demonstrated ability to write clearly, concisely, and professionally.A proactive and independent work ethic, with a proven ability to manage time effectively Strong communication skills with candidates, team members and vendorsQuick learner who works well independently and in a fast-paced environmentFamiliarity with U.S. employment laws (FCRA, EEOC, state requirements)Experience with background check commercial platforms preferred
Key Requirements:
Prior Experience: Must have prior experience and exposure to processing U.S. background checks and have served in leadership role—including US national/county/federal criminal record searches, motor vehicle reports (MVR), sanctions checks, social media reviews, employment and education verifications, etc.Availability: Primary requirement is the ability to work in US business hoursCommunication Skills: Excellent verbal and written communication skills are essential for clear and professional report writing and internal documentationSubject Matter Knowledge: Deep familiarity with US criminal background checks is requiredLeadership Experience: Openness and readiness to serve in a lead role for the US entity, which includes working independently, team training and process management