About this role
We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you!
Key ResponsibilitiesOrder Management
Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery. Buyer and Seller Communication
Serve as the central point of contact for all stakeholders. Provide proactive updates to buyers on order status and delivery timelines. Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines. Logistics Coordination
Coordinate shipments between sellers, 3PLs, and buyers. Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems. Issue Resolution
Respond promptly and professionally to customer complaints. Investigate the root cause of issues and deliver a positive resolution. Minimize revenue loss through effective problem-solving. Documentation & Recordkeeping
Maintain timely and accurate order updates in internal systems. Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency. Process Improvement
Analyze order processing, fulfillment, shipping, and delivery workflows. Provide recommendations to enhance efficiency, accuracy, and overall customer experience. Cross-Functional Support
Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve. Requirements
Experience: 3+ years in wholesale operations, customer success, logistics, or a similar role. Environment: Experience in fast-paced startups or retail is preferred. Skills: Strong problem-solving and change implementation abilities Exceptional organization and efficiency Proficiency in Excel and Google Sheets Detail-oriented with high accuracy in execution Excellent verbal and written communication Strong follow-up and accountability Mindset: No task is too big or small; proactive “make it happen” mentality Learning Agility: Ability to pick up new skills quickly across multiple functional areas