About this role
The Role
The Customer Product Engineer is the voice of the customer and the heartbeat of Alchemy’s developer community. You’ll be the first technical touchpoint for developers building in Web3, embedded in key community channels like Discord, Telegram, and other developer forums. This role is a blend of technical support, product influence, and community engagement. You’ll help developers debug code, navigate our APIs, and troubleshoot RPC issues — all while capturing insights that shape the future of our platform. You’ll partner closely with Product and Engineering to make sure the developer voice is represented in everything we do. This is the perfect role for someone technical who wants to go deep on blockchain infra, build strong relationships with builders, and influence the product roadmap from the ground up.
What You’ll Do:
Write code while working directly with customers to unblock, support, and delight them
Translate real user pain into insights that shape what we build next
Surface product gaps, track adoption, and influence the roadmap through data and intuition
Onboard and engage new users, helping them ship and guiding them toward activation.
Act as the voice of the customer—internally and externally—building trust with technical teams and business leaders alike
Partner across Product and Engineering to shape long-term solutions, not just short-term fixes
Thrive in ambiguity, move fast, and help us scale what’s working
Turn great support into growth by driving customer referrals
What We’re Looking For:
1+ years of experience in developer, customer engineering, or technical support roles
Technical background — Computer Science degree, bootcamp, or self-taught with real-world projects
Proficiency in at least one programming language (e.g. JavaScript, Python, Solidity)
Comfortable debugging API requests, dev environments, and blockchain-related tools
Excellent written and verbal communication skills — especially in online community settings
Strong prioritization, time management, and attention to detail
Experience working in crypto / Web3, or built a relevant side project a plus
Founder experience is a plus
Benefits & Perks
🩺 Medical 💪 Gym Reimbursement 🥙 In-Office Group Meals 🧘♂️ Wellbeing Perks 🎉 Company Sponsored Conferences & Events
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical coverage, as well as other benefits and unlimited flexible time off.