About this role
About Toast Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. About this Roll* (Responsibilities) The Director of Onboarding Quality & Readiness owns measurable early-life customer outcomes. This role is accountable for improving First Time Right (FTR) and other defined early-life quality KPIs by driving an already first class early life customer experience to new heights. This leader will carry the pen for defining the holistic, cross-functional OB strategy. This leader partners across Onboarding, Product, Care, and Sales to define readiness standards, build validation into workflows, and eliminate systemic drivers of customer friction. In this role, you will: Own Early-Life Quality Outcomes Accountable for improving First Time Right (FTR) and defined early-life KPIs Drive measurable reduction in preventable F7 and F30 ticket volume per live location Quantify onboard...