About this role
SENIOR SOLUTIONS ARCHITECT - APAC
Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week
How you will make an impact:
The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.
This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.
Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.
APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.
How you will make a difference:
Pre-Sales: New Business
Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information
Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences
Investigate prospects' technical landscape to provide seamless integration recommendations
Support prospects from initial scoping through to successful handoff to our post-sales teams
Play a major role in helping to close SaaS deals in the APAC market
Have the opportunity to get onsite with prospects when warranted
Post-Sales: Customer Expansions & Implementation of New Business
Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis
Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models
Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies
Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives
Resolve complex technical challenges involving advanced marketing architectures
Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes
Across Both Motions
Liaise with internal teams to deliver new features and drive adoption of the Iterable platform
Contribute product feedback and field insights to influence the Iterable roadmap
Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation
We are looking for people who:
4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech
Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other
Technically curious and self-motivated – passionate about learning and applying new skills
Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL
Experience with LLM platforms such as Claude Code or Cursor
Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus
Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer
Team player willing to constantly iterate and drive results
Based in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)
Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus
Perks & Benefits:
Competitive salary & meaningful equity
General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans
Superannuation
28 days of Annual Leave
Balance Days (additional paid holidays)
Complete laptop workstation