About this role
The Quality Assurance Analyst is responsible for performing quality assurance reviews for our subservicer relationships in addition to maintaining and developing our QA models as required for regulatory or bank compliance. This involves designing and implementing audit processes at the direction of internal stakeholders which verify compliance of third-party servicing vendors to prudent servicing practices and investor instructions. This individual will timely complete quality assurance audit reviews and prepare reports to reflect the results of the work performed. Audits will be automated to the extent possible but may require manual review of various elements such as audit data, customer service notes, documents, recordings and other important items.