About this role
The Regulated Product Specialist is a hands-on product role supporting Three Mobile’s Regulated Products portfolio, including Accessory Financing and Connected Products Insurance. The role ensures day-to-day product performance, regulatory compliance, and accurate reporting, while helping deliver improvements to the customer journey and supporting commercial outcomes.
Working closely with the Regulated Product Manager, the role contributes to embedding compliant-by-design principles, resolving product issues, and supporting key initiatives across Finance and Insurance.
This is a flexible, execution-focused role suitable for a team player who can operate across both product areas as needed.
What you’ll do
Product Execution & Issue Resolution
Support the day-to-day management of regulated products (Financing and Insurance). Identify, investigate, and resolve product-related issues, ensuring minimal impact on customers, operations, or channels. Work closely with Technology, Risk, Operations, and Vendor teams to ensure issues are addressed quickly and accurately. Compliance & Regulatory Support
Help ensure products comply with FCA and relevant telecoms regulations at all times. Support the embedding of compliant-by-design principles across processes, customer journeys, and product changes. Assist in audits, regulatory reviews, and internal checks as required. Reporting & Performance Tracking
Produce and maintain accurate reporting on product performance, commercial outcomes, complaints, and regulatory metrics. Ensure all reporting is delivered on time and clearly communicates key insights to the Regulated Product Manager. Flag trends, risks, or compliance issues early to support timely intervention. Delivery & Change Support
Support delivery of product enhancements, fixes, and optimisation initiatives for both Financing and Insurance products. Assist with testing, user acceptance, and post-release checks to ensure products work as expected. Contribute to agile delivery processes, backlog refinement, and prioritisation of key in-life changes. Teamwork & Stakeholder Collaboration
Act as a reliable and flexible team player, supporting the Regulated Product Manager and colleagues across both product areas. Work closely with Commercial, Regulatory, Risk, Technology, Operations, and Vendor teams to deliver agreed outcomes. Provide clear updates on tasks, risks, and issues to ensure transparency and smooth deliver Who you are
Experience in product, operations, or regulated product support roles, ideally in Finance, Insurance, Telecoms, or Digital Services. Strong problem-solving skills and ability to resolve product or operational issues. Understanding of regulatory requirements (FCA or other relevant frameworks) and compliance processes. Experience producing accurate reports and tracking KPIs. Team player with strong collaboration skills, able to work across multiple functions
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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