About this role
*Job Summary* We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. The ideal candidate will possess strong phone etiquette, data entry skills, and a passion for helping others.
*Responsibilities*
* Respond promptly to customer inquiries via phone, email, or chat. * Provide accurate information regarding products and services to assist customers in making informed decisions. * Book deliveries for customers. * Process and close work orders and bill the customer. * Utilize effective communication skills to resolve customer issues and complaints in a timely manner. * Perform data entry tasks to maintain accurate customer records and transaction details. * Maintain a positive attitude while handling challenging situations with professionalism. * Collaborate with team members to improve overall customer experience and service delivery.
*Requirements*
* Strong communication skills in English; * Previous experience in customer service is required * Excellent phone etiquette and interpersonal skills. * Ability to perform data entry tasks accurately and efficiently. * A proactive approach to problem-solving with the ability to think on your feet. * Familiarity with upselling techniques is advantageous but not required. * Must be able to work flexible hours as needed.
Join us in providing top-notch service while developing your skills in a supportive environment!
Job Types: Full-time, Permanent
Pay: $19.00-$22.00 per hour
Benefits: * Dental care * Extended health care * Life insurance * Vision care
Application question(s): * Are you able to work evening shifts? * Do you have your own transportation to come to work?
Experience: * Customer service: 2 years (required)
Work Location: In person