About this role
Are you passionate about dance, customer service, and supporting the next generation of artists? Canada’s National Ballet School (NBS) is seeking an enthusiastic and community-minded Sales Associate to join The Shoe Room team. This is an exciting opportunity to work in a vibrant arts environment while helping dancers of all ages and abilities find the products and support they need to succeed. About Us: Canada's National Ballet School (NBS) is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives. With 300+ employees, NBS supports programs ranging from professional ballet training to groundbreaking community and health initiatives. At NBS, we foster a collaborative, creative environment rooted in inclusion, innovation, and continuous growth - and every team member plays an important role in supporting our vibrant community. The Role: Under the leadership of the Manager, Retail Operations, the Sales Associate helps create a welcoming and supportive shopping experience for students, families, faculty, and guests visiting The Shoe Room at Canada’s National Ballet School (NBS). From assisting dancers with footwear and dancewear fittings to processing transactions and supporting day-to-day retail operations, you'll play an important role in helping dancers feel prepared, confident, and supported. This is a dynamic, customer-focused role where every shift brings something different. One moment you may be helping a young student find their first ballet slippers, and the next you could be restocking merchandise, updating inventory records, steaming apparel, or supporting a pop-up event during a busy performance weekend. If you enjoy connecting with people, staying active throughout the day, and balancing multiple tasks in a creative and collaborative environment, this role could be a great fit for you! Why You'll Love This Role: Be part of a welcoming and collaborative team within a vibrant arts community Support dancers and students in a meaningful and rewarding way Gain hands-on retail, customer service, and inventory experience Work in a creative, energetic, and community-focused environment Build product knowledge in dancewear and ballet footwear Opportunities to support special events, performances, and pop-up shops Get involved in employee-led initiatives like our EDI and Social Committees Major Duties and Responsibilities : Provide friendly, professional, and knowledgeable customer service to students, families, staff, and guests Assist customers with dancewear and footwear selections, fittings, and product recommendations Process cash, debit, and credit transactions accurately using the POS system Maintain customer and student purchase records and assist with transaction tracking Help maintain a clean, organized, and welcoming retail environment Restock merchandise, organize displays, refold apparel, and steam items as needed Assist with inventory organization, stock management, and annual inventory counts Support on-site and off-site retail initiatives, including pop-up shops and NBS events Balance multiple responsibilities throughout shifts, including customer support, merchandising, inventory, and cashier duties Jump in wherever needed to support the team and contribute to a positive customer experience Take on other duties as assigned Qualifications/Skills/Experience High school diploma or equivalent Minimum 1 year of retail or customer service experience Knowledge of dancewear, ballet footwear, and dancers’ fitting needs preferred; Prior ballet or dance training considered a strong asset Experience using POS and inventory systems preferred Comfortable handling cash and processing transactions accurately and efficiently Strong interpersonal and communication skills with a professional and approachable demeanor Ability to multitask, stay organized, and thrive in a