About this role
We are seeking a detail-oriented and well organized Dental Office Administrator to join our Oral and Maxillofacial Surgery Team! We prioritize exceptional patient care in a welcoming and fast-paced environment. This role is crucial in managing appointment schedules, maintaining efficient office operations, and ensuring exceptional patient care.
Responsibilities:
• Greet patients warmly and manage front desk operations, ensuring a welcoming atmosphere. • Schedule and confirm appointments, handling cancellations and rescheduling as necessary. • Maintain accurate patient records using Tracker. • Prepare patient charts for upcoming appointments. • Process and triage referrals in a timely matter. • Create and respond to office emails. Uploading emailed referrals and radiographs from referring dentists into patients electronic charts. • Process patient intake forms and verify insurance information. • Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members. • Assist with billing and payment processing, ensuring accuracy in transactions and insurance claims. • Collaborate with dental staff to ensure efficient patient flow and provide support as needed. • Maintain cleanliness and organization of the reception area.
Requirements:
• Previous experience as a Dental Receptionist is required. • Familiarity with dental terminology and administrative procedures in a dental setting is essential. • Quick typing skills essential, the ability to transcribe consultation notes into our electronic medical record system efficiently and quickly is required. • Proficiency in using electronic medical records systems, particularly Tracker, is an asset. • Strong communication skills and the ability to manage multiple tasks efficiently. • Experience with multi-line phone systems and front desk operations in a healthcare and fast-paced environment is an advantage.