About this role
Overview:   Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its McArthurGlen Designer Outlet in Richmond, Vancouver. •   The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management,  the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.     RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:  Consistently achieve or exceed individual & store sales and other commercial KPIs   Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships  Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves   Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge  Illustrate the different stages within the client journey​ and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business  ​Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars   Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries  Foster a culture of collaboration and open communication with colleagues and management   Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management  Open and close the store according to Marc Jacobs procedure   Ensure both the sales floor and stockroom are well-organized   Adhere to all company policies and procedures  QUALIFICATIONS:  3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service   Prior leadership experience strongly preferred   Experience in generating sales, building, and developing client relationships   Demonstrated verbal and written communication skills   Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations  Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs   Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas  Excellent organizational, follow-up, and time management skills   Passion for the Marc Jacobs brand and product offering   Computer skills including operating a POS and navigating Microsoft Office suite  Must have flexibility to work a retail schedule including evenings, weekends and holidays  SALARY & BENEFITS/WHAT WE OFFER:   The compensation for this position ranges from $21 - $23 ( hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.  ABOUT MARC Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc,