About this role
Roma Fence is looking for a full-time Customer Service Representative. The ideal candidate will have strong customer service skills and problem solving abilities as well as exceptional communications skills.
Working Hours: Monday ? Friday, 8:00 am to 5:00 pm / 2 Saturdays per month, 8:00am ? 1:00pm (Saturday's only April-November)
Job Description:
• Inside sales: Generate sales and ensure appropriate materials are given to customers. • Respond to customer inquiries and provide follow-up to assure solutions. • Handle inquiries from customers through inbound calls and walk ins. • Make outbound calls to existing clients to promote selling opportunities. • Process billing and payments. • Maintain relationships with customers to understand their requirements and develop solution(s) to best meet their needs. • Assist with daily administrative work: data entry, filing, copying, etc. • Assist with contract administration. • Maintain a high level of communication with all internal and external channels. • Other duties as assigned.
Requirements:
• 1-3 years of customer service experience (within a construction environment is an asset). • Sales experience is an asset. • A friendly and professional phone disposition. • Excellent communication, interpersonal and organizational skills. • Punctual and reliable. • Ability to multi-task and attention to detail. • Must have a team-oriented work approach with the ability to work independently. • Intermediate computer skills (Word, Excel & Outlook).
The Roma Fence Group of Companies is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process.