About this role
Job Description L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years
Must Have Technical/Functional Skills
? Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
? Strong SQL and database troubleshooting skills
? Experience in enterprise application architecture and support models
? Experience with integration technologies including APIs, web services, and middleware
? Knowledge of ITIL-based incident, problem, and change management
Preferred Skills
? Experience in Insurance / Financial Services environments
? Exposure to OnBase migration, modernization, or transformation programs
? Experience with automation and scripting including PowerShell and batch jobs
? Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
? Resolve critical and complex incidents escalated from L2 support teams
? Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
? Design and implement OnBase configurations, performance tuning, and system improvements
? Handle upgrades, patching, and system enhancements
Architecture & Integration Support
? Provide SME support for integrations including APIs, middleware, and upstream systems
? Define best practices for document workflows and automation
Release & Change Governance
? Lead production releases, deployment strategies, and stabilization activities
? Ensure change compliance and risk mitigation
Operational Leadership
? Guide L1/L2 teams, reduce incident backlog, and improve MTTR
? Drive SLA adherence and continuous service improvement
Outcome Focus
? Improve system resilience and reduce critical incidents
? Enable faster resolution of complex issues
? Optimize OnBase performance and scalability
? Ensure strong governance and release stability
Essential Skills
? Hyland OnBase Architecture
? OnBase Administration
? OnBase Workflow
? OnBase Unity
? Enterprise Content Management (ECM)
? APIs and Middleware Integrations
? SQL and Database Troubleshooting
? Root Cause Analysis (RCA)
? Problem Management
? Workflow Optimization
? Automation
? Migration and Upgrade Support (OnBase ? Appian / CP4BA)
Requirements Sailpoint