About this role
Join Our Team: Client Experience Specialist - Hybrid Opportunity! About Us JFE Shoji Power Canada (JSC) is an electrical steel products manufacturer located in Burlington, Ontario. As the largest producer of transformer cores in North America, JSC specializes in wound, amorphous, and step-lap cores for power generation and distribution equipment. Its electrical steel products and magnetic materials are also used in electric vehicle motors and charging station infrastructure, data centres, audio equipment, and other industrial applications. Since 1972, JSC (formerly Cogent) has grown from a small niche manufacturer to an integral part of the North American electrical steel supply chain with multiple facilities and over 500 employees. JSC is dedicated to meeting the growing demand for electrical energy by providing strategic, innovative, and sustainable solutions to its clients. What Sets Us Apart? At JFE Shoji Power Canada, we are more than just a company—we are a community that embraces safety. We have a proactive safety attitude where every team member is empowered to care for each other and take responsibility for keeping everyone safe. By embodying the ICare principles, we ensure that safety is not just a priority but a core value of our culture. Each employee plays an essential role in shaping a workplace where safety is embedded in every action we take, and where incidents are prevented before they happen. How you’ll make an impact The Client Experience Specialist (CES) is responsible for delivering an exceptional client experience by serving as the primary point of contact for assigned accounts. The CES manages the order fulfillment process from receipt of order through shipment while ensuring clients receive timely, accurate, and proactive communication regarding quotations, orders, schedules, and any concerns requiring resolution. Working collaboratively with Operations, Engineering, Production Planning, Shipping, Finance, and Business Development Managers, the CES coordinates internal activities to support client commitments and acts as the voice of the client throughout the organization. Salary: $55K - $75K based on experience This is a 50/50 hybrid role with an alternating in-office schedule: three days in the office one week and two days in the office the following week. Responsibilities: Client Services Nurturing both new and long-standing client relationships to gain understanding of their business needs. Serve as the primary advocate for assigned clients by ensuring their requirements and commitments are clearly communicated and understood throughout the organization. Managing new processes with our clients, our internal production team, and Business Development Managers. Receiving and documenting client concerns and providing follow-up with clients after resolution. Proactively communicate order status, potential risks, delays, and recovery plans to clients, ensuring expectations are managed before concerns arise. Providing information to clients concerning products, services, schedules, rates, regulation and policies. Promptly issuing order acknowledgements to clients and keeping them updated as their order progresses from receipt to delivery. Monitor client commitments and identify potential risks to delivery or service, escalating concerns through the appropriate internal channels. Attending regularly scheduled client meetings Support Business Development Managers during client meetings by providing order status, operational updates, and account-specific information. Ensuring timely response to our clients’ emails. Maintain professional, timely, and solution-focused communication that strengthens client relationships and confidence in JFE Shoji Power Canada. • 10% travel to support clients globally.. Administrative Receipt of cl