security manager @ Colonial Security Services

Job Title: Security Account ManagerLocation: Toronto, ONJob Type: Full-TimeSalary: CAD $92000 per year Join Our Team We are looking for an experienced Security Account Manager to oversee multiple sites throughout the Greater Toronto Area. The ideal candidate is a strong leader with experience in contract security, client relations, and team management. This position is responsible for ensuring excellent customer service, maintaining contract compliance, and supporting the day-to-day operations of assigned accounts. Responsibilities

• Manage multiple security client sites and serve as the primary point of contact. • Build and maintain strong relationships with the client through regular communication and site visits. • Supervise, coach, and support security supervisors and officers. • Ensure all client sites are staffed appropriately and operational needs are met. • Conduct site inspections, quality assurance audits, and performance evaluations. • Investigate incidents, review reports, and implement corrective action when necessary. • Assist with recruiting, interviewing, hiring, onboarding, and training security personnel. • Monitor employee attendance, performance, and compliance with company policies and client post orders. • Work closely with scheduling and operations teams to ensure adequate staffing coverage. • Participate in client meetings and prepare operational reports as needed. • Respond to after-hours emergencies and participate in an on-call rotation. Qualifications

• Minimum of 3 years of management experience in the contract security industry. • Strong leadership, communication, and customer service skills. • Experience with workforce management and scheduling software such as TrackTik, WinTeam, or similar platforms. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office (Word, Excel, Outlook). • Valid Ontario driver's license and reliable transportation. • Valid Ontario Security Guard Licence preferred, or the ability to obtain one if required for the role.